Full Stack Software Engineer

About Aurelian

Aurelian automates non-emergency calls for 9-1-1 centers. We do this through an AI-powered operator that routes, triages, and resolves calls without the need for human intervention. By doing this, we let 9-1-1 dispatchers focus their time and energy where it’s needed most: actual emergencies.

Nationwide, the average emergency communications center (ECC) is 30% understaffed. Staffing shortages have lead to call-taker burnout and attrition, which is exacerbating the problem even more. Post COVID, wait times for 9-1-1 calls have reached a boiling point; imagine, in the most stressful situation of your life, waiting on hold for over a minute.

But what’s most shocking is 60-80% of the calls 9-1-1 operators take aren’t even emergencies. They’re administrative calls that have been punted to ECCs: noise complaints, lost dogs, paying parking tickets, etc. That’s where we come in.

The Role

There are very few software engineers with intimate knowledge of 9-1-1. Taking a page out of Palantir’s book — this role is “Forward Deployed”. You will gain an understanding for our customers’ problems through directly interacting with them: site visits, customer support, and integration assistance. Unlike most SWEs, expect this to be 10-15% of your time.

As a Full Stack Engineer at Aurelian, you will be responsible for designing and building solutions that address our customers’ needs, end-to-end. You will have a deep, technical understanding of the problems ECCs face and will work directly with them to improve their experience with our platform.

What You’ll Do

• Design, develop, and ship features that make our product better and more complete
• Work closely with our largest customers to problem-solve technical hurdles
• Help customize and integrate our software to best match our customers’ needs

What You Need

• Dedication to your craft and a willingness to get your hands dirty
• Track record shipping
• Strong technical skills; experience with React, Python, containerized applications, and Azure is a plus
• Strong interpersonal skills and ability to communicate deeply technical information simply

Compensation

• $100,000 - $180,000
• 0.5% - 1.25% vested over 4 years with a 12-month cliff

Benefits

• Medical, dental & vision insurance coverage
• Unlimited PTO
• WFH stipend for home office
• Relocation stipend