The Role

We’re looking for a dynamic and seasoned customer success professional with significant experience supporting large Enterprise customer’s in adopting complex software across their engineering organization. This is an exciting opportunity to play a crucial role in our growth by leading our largest customers to successful outcomes with our cutting-edge authorization solutions.

Your primary focus will be to ensure customers getting into production and are successful with AuthZed products. Assisting them as a dedicated technical resource and proactively suggesting educational sessions, best-practices, and other elements as needed. Your ultimate goal is to create deep relationships with your accounts as a trusted advisor and create advocates for our products.

If you’re passionate about software and enjoy building strong relationships with customer accounts, this role is perfect for you!

What You’ll Do

• Support your accounts as the post-sale point of contact for technical inquires.
• Lead our service delivery process to ensure timely delivery of orders and successful production deployments.
• Educate customers on basic and advanced AuthZed product concepts.
• Guide your customers towards best-practice implementations; including reviewing code and designing SpiceDB Schemas.
• Partner with Account Executives and Solution Engineers to identify and secure new sales opportunities.
• Collect and deliver customer feedback to our engineering and product teams.
• Continuously monitor, update, and report on customer health – ensuring customers are meeting their desired performance SLOs and flagging potential churn risks to the leadership team.
• Proactively build relationships with customers to achieve loyalty and advocacy within their organization.

Essential Qualifications

• Experience: Minimum 3+ years as a CSE or similar customer-facing role supporting Enterprise customers in the software industry, preferably database or similar infrastructure software.
• Industry Experience. Experience working with engineering organizations within Fortune 1000 companies.
• Education: Bachelor’s or Master’s degree in Computer Science, Information Technology, Software Engineering, or a relevant field. Directly related work experience may also be considered in lieu of formal education.
• Technical Proficiency:
  • Hands-on experience with relational databases (e.g., Postgres), including defining schemas, performing migrations , and writing SQL queries.
  • Proficient in designing and deploying solutions in cloud environments (AWS, GCP) and managing Kubernetes clusters.
  • Skilled in at least two of the following programming languages: Go, Node, Java, Ruby, or Python.
  • Experience integrating against HTTP or gRPC APIs, including handling streams and pagination.
• Communication and Analytical Skills: Proven ability to triage, diagnose, and solve complex technical issues, and recommend solutions based on customer requirements.
• Technical Demos and Presentations: Proven track record of conducting training sessions, demos, and presentations to stakeholders of various technical levels.

Additional Requirements

• Project Management and Organization: Proven track record for keeping multiple stakeholders aligned and focused on achieving target outcomes across multiple disparate work streams.
• Client Relationships: Proven experience in building and maintaining strong relationships with key stakeholders in customer accounts.
• CRM and Task Management: Experience with CRM systems and task management software to track and manage customer engagements effectively.
• Travel: Open to travel for customer onsite visits as required.

Desirable Qualifications

• Open Source Involvement: Experience working with and contributing to open-source software projects.
• Advanced Architecture and Software Knowledge:
  • Experience integrating against gRPC APIs
  • Experience with graph databases
  • Experience with test-driven development and familiarity with common software design patterns such as Pub/Sub and Proxies.
  • Understanding of distributed systems concepts, including committing data to multiple databases using patterns like change data capture (CDC), message queues, two-phase commit protocol (2PC), and workflow engines like Temporal.
  • Knowledge of distributed quorum-based software (e.g., Paxos, Raft) and distributed relational datastores like CockroachDB.
  • Exposure to policy languages, such as Rego, is a plus.
• Flexibility and Adaptability: Comfortable with ambiguous and changing requirements, with a rapid ability to learn new technical concepts.

Benefits

• Opportunities to work with cutting-edge technology in a growing sector.
• A supportive environment where your ideas lead to real impacts.
• Competitive salary based on experience.
• Stock options at an early-stage startup.
• Comprehensive benefits including healthcare (in the US) and other insurance.
• This role is fully remote, with flexible working hours to accommodate different time zones. You’ll also get to enjoy periodic travel for bi-yearly team on-sites, where we focus on team bonding, collaboration, and having fun together!

Join a supportive and innovative team with a remote-first culture, where your contributions directly impact our growth and success.

Listed salary is base + OTE