Operations Department Section Head

☀️ About Bright:

Hey there! We’re Bright, a fintech solar energy startup on a mission to reverse climate change, starting in Mexico. We do so as a finance and technology layer powering the solar installer and entrepreneurial ecosystem - working hard to simplify the process through automation.

In just a few years, we've become Mexico's #1 residential solar financier. We’ve coordinated everything needed to get solar on homes - from financing to installation - so customers can go solar with no money down. We've raised funding from top investors like First Round Capital, Y Combinator, and Leonardo DiCaprio. They believe, like we do, that we can grow exponentially while having fun and being one of the best places to work in solar.

💼 About the position:

Join us as an Operations Department Section Head to bring clean solar energy to Mexico! Work with our Engineering, Quality Assurance and Field Operations teams, and play a critical role in achieving Bright’s goals. You'll own creating and implementing the strategy to ensure these teams can handle 10x the volume of solar installations without increasing cost, while achieving beyond industry benchmark customer satisfaction.

Strong leadership and a passion for problem-solving is essential to excel in this role.

🥇 We’re looking for someone who:

• You have >5 years of operations  management experience
• You want to leave a legacy in the world and care about having an impact bigger than yourself. You are a strong leader with the ability to motivate and inspire a high-performing team.
• Has the following  skills:
  • Root Cause analysis: You have a deep understanding of operational best practices and a keen eye for identifying root causes and implementing improvements that tackle those surgically
  • Amazing Communication: You are an excellent communicator with the ability to collaborate effectively across all levels of the organization. (Bonus points for experience in building and scaling Operational teams with a customer-centric approach!)
  • Strategic thinking: You can look at the challenges in the future and know how to prepare and coach your teams to address them.

💻 Your tasks and responsibilities will be:

• Lead and manage the operational and engineering  teams providing, mentorship, and performance coaching.
• Oversee all aspects of engineering, including project planning, design, execution, and quality control.
• Ensure all projects meet technical specifications, budget constraints, and deadlines.
• Drive continuous improvement in engineering processes and procedures.
• Ensure there are solid processes to continuously identify and mitigate potential technical risks.

🎯 Your Key Results will be:

At Bright, we operate on the OKR system pioneered at Intel and used widely at Google and many tech companies. For this specific role, your Key Results  (upon which your success will be measured) is:

• Objective: Set Bright on a path to be the leading customer oriented energy company in Mexico (later LatAm) .
  • Key result: >40  3-month trailing NPS.
  • Key result: 100% of  SLAs delivered for all processes involving the Operations team.
• Objective: Make Bright financially sustainable and reduce our costs to attract more customers.
  • Key result: Estimated True CapEx (marginal + overhead) within agreed budget on a USD/watt basis.
  • Key result: Estimated True OpEx (marginal + overhead) within agreed budget on a USD/watt basis.

✅ Benefits:

• The opportunity to learn first hand about the distributed generation regulatory scheme in México while being a part of the fastest-growing startup in the country.
• A fun, high-caliber team that trusts you and gives you the freedom to be brilliant.
• Possibility to earn equity at Bright.
• Private health insurance.
• Access to cost-free mental health care.
• Parental leave.
• Access to top tier mentorship programs.
• Remote work.
• Remote work (48  hrs a week).
• Savings plan (“Caja de Ahorro”)