Onboarding Specialist (AI & Automation) Remote

🥦 About Broccoli AI

Broccoli AI is redefining how home service businesses operate with AI-powered voice agents that answer calls, book jobs, and drive more revenue—seamlessly integrated with ServiceTitan and other tools. We are currently growing at over 50% MoM.

🚀 Backed by Y Combinator and WorldQuant Ventures, we’re trusted by 100+ home service businesses, including Any Hour Group.

We're growing fast and looking for an Onboarding Specialist to help customers go from "interested" to "fully operational" with our AI voice agents. This role is a mix of customer success, technical setup, and AI optimization—perfect for someone who loves working with AI, automation, and real business impact.

What You’ll Do

• Guide new customers through onboarding, ensuring their AI agents are set up to handle calls, book jobs, and integrate smoothly with their CRM.
• Customize AI prompts and workflows to match the business’s needs, improving performance through prompt engineering and conversation design.
• Train and support customers, helping them understand AI best practices and how to optimize their AI assistants.
• Analyze AI performance, tweak prompt structures, and refine responses to improve job booking rates.
• Collaborate with product & engineering, providing feedback to improve AI behavior and integrations.
• Monitor early-stage AI adoption, identifying blockers and ensuring customers hit their success milestones.

What We’re Looking For

✅ 1+ years experience in onboarding, customer success, or technical support (SaaS, AI, or automation experience is a plus).
✅ Basic prompt engineering skills—you don’t need to be an AI scientist, but you should understand how LLMs work and how to tweak AI responses for better accuracy.
✅ Excellent communication skills—you can explain technical concepts to non-technical business owners in a way that makes sense.
✅ Process-driven mindset—you can juggle multiple accounts, track progress, and refine onboarding workflows.
✅ Comfortable with fast-paced environments—we move quickly, and you’ll play a big role in shaping how we scale onboarding.