About Clarion

Clarion is building the most advanced AI communication layer for healthcare, enabling clinics overwhelmed by routine calls and messages to finally come up for air. Our AI agents automate complex workflows end-to-end, freeing staff to focus on patient care. We are an in-person company based in New York.

The reality of healthcare today: clinics miss 30-40% of inbound calls due to staffing shortages, while patients struggle to connect with providers. We've built AI agents that handle scheduling, billing, prescription refills, and more—serving tens of thousands of patients monthly.

We're growing rapidly, serving dozens of customers including virtual care companies, outpatient health systems, and a $5B publicly traded health insurance company. With demand surging and revenue quadrupling in recent months, we're scaling our team.

We've raised $5.3M and are backed by Accel , Y Combinator , Sequoia (scout), as well as the founders of Ophelia, Medallion, Counsel Health, Elemy, Sana, and more.

Our clinician-led founding team combines healthcare operations expertise with technical excellence. Dr. Ryan Gallagher, our CEO, is a Stanford/Harvard-trained physician from the founding teams of Two Chairs and Ophelia (YC W20). Jeffrey Lamothe, our CTO, worked on voice AI at Amazon Alexa and led AI/ML projects at Salesforce and Citi's AI lab.

Join us as we transform healthcare communication. We're creating a future where patients receive faster resolutions, staff are happier, and providers have more time for what matters most: patient care.

Why Join Us?

• Early-stage with strong market validation : We have dozens of paying customers with rapidly growing revenue and strong market signals, while offering the high-impact environment of an early-stage startup.

• Solving a massive healthcare challenge : We're addressing a critical problem in healthcare communication that affects millions of patients and providers daily, with technology that can truly transform the patient experience.

• Clinician-led founding team : You'll work directly with our CEO, a former physician and founding team member of successful digital health startups, who brings deep healthcare operational knowledge to our company.

• Outsized early impact : You'll be joining at an early stage where your contributions will shape our company's trajectory, processes, and culture, with significant influence on how we grow and serve our healthcare partners.

• In-person collaboration advantage : We've built in-person since day one and maintain this as a strategic advantage—we move faster, build stronger bonds, and create a cohesive culture.

What you'll be working on

• Lead end-to-end customer implementations from kickoff to successful AI agent launch, creating smooth onboarding experiences that set partners up for success

• Develop and maintain strong long-term relationships with healthcare partners, serving as their trusted advisor throughout their journey with us

• Monitor partner health metrics post-launch, identifying opportunities for expanded usage and proactively addressing potential issues

• Drive ongoing adoption and value realization through regular check-ins, success planning, and showcasing ROI with data-backed metrics

• Gather partner feedback and insights to inform product roadmap priorities and help partners maximize value from new features as we release them

Requirements

• 3+ years experience in customer success, implementation, or account management roles, preferably in healthcare or SaaS

• Skilled at both implementation project management and building long-term strategic partner relationships

• Strong communication abilities with talent for understanding partner needs and advocating for them internally

• Experience creating success plans and driving continuous value across the entire customer lifecycle

• Excited to work in-person in our New York office, collaborating directly with partners and the team

You are a good fit if

• You're highly organized and can balance multiple implementation projects while maintaining excellent ongoing partner relationships

• You're proactive about identifying both risks and growth opportunities within your partner accounts

• You're comfortable working in a fast-paced environment and can adapt your approach to each partner's unique needs

• You're naturally curious about healthcare workflows and passionate about improving them with technology

• You take ownership of partner outcomes and measure your success by their success, both during implementation and beyond

What we offer

• Transformative impact : Build technology that directly improves healthcare for millions—your code will liberate medical staff from administrative burden and give patients seamless access to care

• Growth trajectory : Join our founding team, grow into leadership, build your team, and shape the technical direction of a rapidly scaling company

• Technical frontier : Work at the bleeding edge of AI and voice technology, solving problems most engineers never get to tackle

• Career opportunity : Position yourself at the convergence of healthcare and conversational AI, building solutions that healthcare organizations desperately need

• Exceptional compensation : Competitive salary, meaningful equity, and comprehensive benefits including 100% covered healthcare, flexible time off, 401(k)

Interview Process

At each stage, we decide within 24hrs and update you shortly after:

• First Chat (15min) [Virtual]: A casual conversation about the role and your experience to see if there's a good initial fit.

• Experience Review (30min) [Virtual]: We'll talk about your previous work with customers and how you've built successful partnerships.

• Writing Sample (Take-home): Complete a brief exercise showing how you'd communicate with healthcare partners.

• Team Day (Half-day) [In-Person]: Visit our New York office to meet the team, work through partner scenarios, and see if we're a good match for each other.

If you're excited about helping healthcare partners transform their patient communication while working in a fast-paced, mission-driven environment, we'd love to hear from you.