About Classkick

At Classkick our vision is that every student on the planet is happy and successful in their education. We want to ensure 100M students happily get the support they need - thanks to thoughtful, simple technology creating opportunities and development for kids that simply wouldn’t otherwise exist. With Classkick, students are mastering do-nows, lessons, guided practice, group work, assessments, and homework

We do this by building technology to transform and enhance how teachers teach and how students learn. We deeply value school, teacher, and student success - and we believe the #1 driver of student learning and development is great feedback.

The Opportunity

In this role, you’ll join Classkick’s customer success team and drive our overall approach to onboard, support, and renew our most important and strategic business partners. You’ll define the vision of what success means for large school districts, and own company objectives around satisfaction and renewals.

In This Role, You Will:

Own all aspects of the customer life cycle post-sales for your assigned book of business, ensuring a blend of customer satisfaction and successful activation
Ensure the successful setup and deployment of our application to maximize teacher effectiveness and student engagement
Develop and implement strategies to identify and capitalize on expansion opportunities within existing accounts
Collaborate with sales team to create targeted campaigns and promotions aimed at driving user expansion opportunities
Utilize data and analytics to identify patterns, trends, and areas for improvement within our customer base
Utilize our business operations tools to maintain an accurate renewal pipeline to forecast renewal revenue and identify upsell opportunities within existing accounts
Work closely with other key functions such as Sales, Marketing, Support and Product to deliver key customer insights and drive customer growth across the enterprise segment
Demonstrate excellent written and oral communication skills. Able to clearly explain complex technical concepts to non-technical users.
Adept at collaborating with internal teams to resolve customer requests and other issues.

Minimum Requirements

Former K12 teacher experience desired
Have 3+ years customer facing experience in EdTech
Previously managed 250+ logos per year
Have demonstrated revenue expansion success, representing over 100% NRR on your book of business.
Uses systems such as CRM to track all customer-related activities and deliverables and manage pipeline and project revenue.

Compensation And Benefits

Competitive Salary Base Pay: 90K-100K
Opportunity for annual bonus
100% fully remote, U.S. based team
Unlimited PTO
Flexible Hours
Stock Options
Medical, Vision and Dental Plans
Professional Development Stipend
Parental Leave

Everyday, kids come to class feeling engaged, supported and excited to learn because of Classkick. Our goal is that every student in the world is happy and successful in their education.

Join a rocket as it is getting to escape velocity. We are profitable, in 170 countries, have spent $0 on marketing, and are quickly growing into the millions of DAUs. Find out how (and why) we're achieving all this in the links on https://classkick.com/jobs

We are lucky to serve students all over the world, and we don't take that responsibility lightly. Our products will only benefit all students if built by people with a diverse set of backgrounds, experiences and opportunities. We work to create an inclusive, flexible, and supportive environment, and to hire people across lines of difference. We see it as one way to scale and nurture a positive culture on a quickly growing team. If you want to be a part of building a team that believes in diversity and creates the space for intentional inclusive practices, we'd love to hear from you! Please reach out if you have any questions.

Classkick

Senior Customer Success Manager

About the role

About the interview

Interview Process Overview

About Classkick