Key Account Manager (Brand Success)

One of India's fastest growing consumer health platforms -- Clinikally -- is hiring a smart, enthusiastic & hard-working Key Accounts Manager.

As a KAM for Clinikally.com, you will manage relationships with key brands accounts while helping them grow and succeed on the platform.

Role & responsibilities:

• Collaborate directly with Management to shape and execute customer success strategies.
• Cultivate strong relationships with key brand accounts, focusing on their growth and success.
• Drive revenue through proactive engagement and understanding of customer needs.
• Work cross-functionally to ensure seamless communication and collaboration between teams.
• Demonstrate strong analytical skills to identify opportunities for customer growth and operational efficiency.
• Lead high-level strategic discussions with customers, aligning their objectives with company goals.
• Ensure customer satisfaction by addressing concerns, providing solutions, and delivering exceptional service.

Qualifications:

• 3-6 years of relevant Key Account Management or Customer Success experience. Strong communication (written + verbal), objection handling, & persuasion skills.
• Experience working with customers on metrics like CSAT, NPS, LTV, Adoption, Churn, Customer References.
• Ability to prioritize & manage multiple projects at once.
• Strong desire to work in a fast-paced, entrepreneurial environment. A people person with integrity & no ego.

Bonus points if you have:

• Prior customer-facing (customer success, account management) experience in E- commerce SaaS/Logistics tech/D2C enabler companies.