Customer Success Manager

One of India's fastest growing consumer health platforms -- Clinikally.com -- is looking for a seasoned customer support/success manager (3-6 years) to lead all aspects of customer support from the front.

What You Will Do:

• Oversee a varied and extensive group of customer service associates aiming to meet specific objectives.
• In charge of enforcing discipline and managing the team's schedule while on duty.
• Tasked with keeping team members from leaving the organization.
• Guarantee timely and precise responses to service inquiries, ensuring goals are met.
• Support new team members by providing updated information and addressing process discrepancies.
• Directly accountable for encouraging team growth through motivation.
• Ensure the team adheres to productivity and quality standards.
• Responsible for the seamless execution of day-to-day operations.
• Achieve the team's customer satisfaction goals, emphasizing the importance of exceptional service quality among all members.
• Facilitate communication between Managers and Team Members.

Ideal Skills:

• Excellent at interacting with others and able to communicate across different levels of the organization.
• Eager to learn and adapt.
• Highly committed to taking charge and owning responsibilities.