Codingal
Leading online after-school where kids & teens learn coding
Senior Relationship Manager (North America)
About the role
Codingal (www.codingal.com) is a global leader in online coding education for kids and teens, offering live, interactive classes taught by expert Computer Science instructors. Our mission is to inspire kids to fall in love with coding and empower them to create apps, games, websites, and animations, preparing them to become future entrepreneurs, engineers, and scientists.
With a curriculum accredited by STEM.org and based on the K-12 Computer Science Framework, Codingal provides personalized learning paths through 1:1 private classes or small group sessions. Kids find the experience fun and engaging, as reflected in our exceptional ratings: teachers are rated 4.9/5, curriculum 4.8/5, and an NPS of 86.
Founded in the US and backed by top investors like Y Combinator, Rebright Partners, and angel investors, Codingal has reached 500,000+ students worldwide. Parents trust Codingal for high-quality coding education that starts kids on a journey to unlock their full creative potential.
We are looking for a full-time Senior Relationship Manager for the North America region to join the passionate Codingal team.
Key responsibilities
- Responsible for the retention, renewals and the referrals of the student
- Engage and preserve the existing customers and cultivate long-term relationships
- Interact with customers via calls and messages
- Document the queries of the parents and manage to solve them in time
- Maintain the feedback from the parents and ensure the proper action is taken in time
- Generate testimonials from the parents and students
- Delight customers by proactively resolving their issues
Required skills:
- Proficiency in English language
- Excellent communication and interpersonal Skills
- Past experience in customer success or sales is preferred
- Customer satisfaction focus: Ability to listen and active problem-solving skills
- Quick query response and resolution.
- Competent time management skills
- Experience of 3+ years mandatory
Education:
• Graduates in IT & Computer Science are preferred
Salary: CTC of 15L-20L (8L-10L fixed + lucrative monthly incentives + stock options)
Location: HSR Layout, Bangalore, India
*Please note that this is an in-person role, with no remote option available. Since this role requires serving the North America customers, office timings will be 10pm-8am IST with flexibility.
You get to work with a young & smart team, including directly with the founders, who are on a mission to inspire school kids to fall in love with coding. Come, and join us on the journey to provide coding education to every K-12 student and prepare them for the future. Apply now!
About Codingal
Codingal (www.codingal.com) is a leading online platform where kids and teens learn coding through live, interactive classes led by expert instructors. Our mission is to build the world’s largest and most loved programming school for K-12 students, powered by both human and AI tutors.
While many countries have excellent technical universities, programming education at the K-12 level is often lacking. Recognizing this gap, parents turn to Codingal to help their children get an early start in programming.
All our instructors have a background in Computer Science and undergo rigorous vetting and training. Each student receives a personalized learning path and individual attention through 1:1 private classes or small group classes. Students learn by building apps, games, animations, and websites in a fun and engaging way, which has resulted in an outstanding NPS score of 86. Teachers are rated 4.9 out of 5, and the curriculum content is rated 4.8 out of 5.
Since our launch in September 2020, Codingal has empowered over 500,000 students through competitions, hackathons, and high-quality live coding classes. Our coding curriculum is based on a standardized K-12 Computer Science Framework, making it both effective and enjoyable for students. Codingal is backed by top investors, including Y Combinator, Rebright Partners, and several angel investors.
Learning to code at a young age improves logical thinking and problem-solving skills by 70%, helping students perform better in other subjects. With coding jobs representing more than 60% of all STEM careers, starting young gives students a significant advantage. Our mission is to inspire more kids, including girls, to pursue Computer Science as a major in college. Traditional education systems often fall short in providing the right coding education, and Codingal is here to fill that gap by empowering every student with the tools, content, and live coding classes they need to build anything they can imagine.
Join us on this rocketship journey! At Codingal, you'll work with a young, passionate, and driven team committed to our mission. With an employee NPS of 73, placing us in the top 1% of startups, we're excited to have you apply and make a difference with us.
