Implementation Manager

About Collectly: Collectly is a fast-growing and profitable healthcare tech startup that leverages proprietary interfaces with electronic health record systems to improve the patient's financial experience. Over 300,000 patients are engaged daily across thousands of medical practices in the United States to accelerate and increase patient cash flow, streamline pre and post-service billing operations, and provide the best patient experience that works for all demographics.

Position Overview: We are seeking a highly motivated and experienced Implementation Manager with experience in healthcare tech to join our team. As an Implementation Manager, you will play a pivotal role in overseeing the successful integration and deployment of our SaaS solutions within health facilities and organizations.

Responsibilities:

• Project Management: Lead end-to-end implementation projects, ensuring timelines, milestones, and deliverables are met according to client expectations.
• Client Engagement: Serve as clients' primary point of contact during the implementation phase, understanding their needs, and providing expert guidance to align our solutions with their requirements.
• Customization and Configuration: Collaborate closely with clients and internal teams to customize and configure our software solutions to meet specific client needs while adhering to best practices.
• Training and Onboarding: Develop and conduct comprehensive training sessions for client stakeholders, ensuring seamless adoption and utilization of our software.
• Issue Resolution: Proactively identify and address any implementation-related issues or challenges, providing timely resolutions to maintain project momentum.
• Documentation: Create detailed documentation of implementation processes, configurations, and client-specific requirements for future reference and improvement.

Requirements:

• Experience: Minimum of 3-5 years of experience in software implementation, preferably within the healthcare industry or healthcare SaaS.
• Project Management Skills: Proven track record of successfully managing complex implementation projects from initiation to completion.
• Technical Proficiency: Familiarity with healthcare software systems and ability to comprehend technical concepts for effective communication with development teams.
• Client Focused: Strong Interpersonal skills with the ability to build and maintain excellent relationships with clients while understanding their unique needs.
• Problem-Solving: Ability to analyze issues, think critically, and provide effective solutions in a fast-paced environment.
• Communication Skills: Excellent written and verbal communication skills to convey technical information clearly and concisely.
• Team Player: Collaborative attitude with the ability to work effectively within a team and across departments. Adaptable team player who thrives in a fast-paced environment. Comfortable in a collaborative culture, both giving and receiving feedback.

What We Offer:

• Unlimited PTO
• Stock Options
• 401k with company match
• 100% employer covered medical benefits (including vision and dental)
• Student loan contribution
• Strong company culture and values