☎ Community Phone

The purpose of Community Phone is to connect people and organizations in local communities by building the most customer-obsessed communications company on the planet.

We built a plug and play, ultra-reliable phone: a physical phone that sits next to cash registers, inside hundreds of Starbucks, or on the desks of business owners. We recently launched Community Phone+, our mobile app, which allows customers to use this same phone number on the go, allows them to message from their business phone number for the first time, and use all the modern benefits of a cloud phone system for the first time on their business phone number. It also supercharges their revenue by allowing calls during peak times to rollover to other employees’ cell phones, automates appointment booking or other post-call processes, and streamlines their internal communications to make their customer support and operations efficient.

As a venture-backed, Y-Combinator graduate, we've evolved from a small team in 2018 to a larger team until COVID killed that business, to 2021 when we launched our current product, to now nearly 80 team members spread across 15 countries. We proudly serve over 25,000 customers and clients, ranging from seniors to small businesses to franchises to military bases to sovereign American Indian nations across the United States. As we continue to grow, we're looking for folks who share our passion for improving the lives of our customers through the application of technology in a way that makes what is most innate in our animal sense, communication, as simple as possible.

We believe in moving fast, challenging the status quo, and focusing on what truly matters. At Community Phone, speed beats perfection, first principles trump tradition, and Truth exists out there in the market with customers.

🚀 Your Mission

• Build and Lead a High-Performance Team
  You will recruit, hire, and train an elite B2B sales team, composed of motivated, high-energy individuals. You will set the standard—both in behavior and execution—by leading with intensity, clarity, and purpose, driving your team to perform at their absolute best.
• Accelerate Performance
  Create a high-efficiency sales engine by developing streamlined workflows, scalable knowledge bases, and tailored messaging campaigns. Train your team to maximize daily prospect outreach with precision. Instill a culture of expectancy, where effort and execution directly correlate to results.
• Generate and Convert Leads
  Your team will rapidly engage, qualify, and convert cold prospect lists into leads—and ultimately—loyal customers. Your relentless focus on speed, efficiency, and execution will ensure every opportunity is captured.
• Execute with Precision Metrics
  Own and crush KPIs: speed to lead, connect rate, qualified rate, team variance, close rate, ARPU, and 90-day product activation rate. You will constantly push your team to exceed benchmarks and adapt their strategies to uncover better ways to hit goal.
• Test, Adapt, Dominate
  Run bold experiments to refine outreach methods, messaging, and cadences. Analyze results with laser focus, pivot quickly, and embed winning tactics into your team’s DNA.
• Close the Feedback Loop
  Gather insights from real conversations with prospects back to marketing, product, and leadership teams. Your team’s frontline learnings will shape strategy, refine offerings, and enhance execution across the company.

🏆  You are...

• Relentlessly Accountable
  You don’t just carry your team’s quota—you own it like it’s your personal mission. If something isn’t working, you don’t wait. You rebuild. If the sales process feels unclear, you redefine it. If the script isn’t converting, you write a better one. You believe that success is built, not given, and you take full ownership of making your team unstoppable.
• A True Architect of Excellence
  You are a hands-on leader, building your team brick by brick. You train, coach, and lead from the trenches, ensuring every rep understands not just what to say but why it matters. You see your team’s success as a direct reflection of your ability to design processes and tools that create winners.
• Obsession-Driven
  Winning isn’t just a goal—it’s an obsession. You’re laser-focused on understanding customer pain points and using that knowledge to create sales pitches that resonate deeper than our competitors’. You drive your team to master the art of discovery, to truly understand who the prospect is, and to close deals with conviction.
• Hunger Incarnate
  You create an environment where hunger is contagious. Your team feels the thrill of chasing success and the anticipation of reaching goals. You lead by instilling a culture of expectancy—where effort meets reward and everyone strives to achieve more than they thought possible.
• Truth-Obsessed
  Metrics aren’t just vanity numbers to you; they are a map to greatness. You track, interpret, and adapt based on the metrics that matter—speed to lead, close rates, and everything in between. You report results with honesty and precision, using insights to guide decisions and refine strategies.
• An Opportunistic Optimist
  You don’t see setbacks—you see stepping stones. Challenges fuel your creativity, and failures are simply feedback loops. You turn obstacles into opportunities with a mindset that radiates resilience and inspires those around you.
• A Master Communicator
  You can articulate complex ideas with clarity and purpose, cutting through the noise to address what matters most. Whether you’re motivating your team or selling to a prospect, you communicate with an authenticity that builds trust and drives action.
• Curious to the Core
  You live to learn. You question everything, challenge assumptions, and dive deep into the details. Your relentless curiosity fuels innovation, allowing you to adapt, iterate, and refine outreach strategies across industries, products, and personas at a seemingly unrealistic speed.
• A Builder of Belief
  You create a team that doesn’t just work together—they believe together. Through your leadership, every rep sees their potential for success and feels the pull of collective ambition. You make your team’s goals feel not just achievable but inevitable.

💙 Community Phone Culture

Community Phone has a customer-obsessed culture. We are looking for team members who love our product and mission and see the remote first environment as a bonus.

Beyond the job description, here are some traits members of our team share:

We value Curiosity and learning in our employees. We promote open-mindedness, embrace mistakes, and encourage challenging questions for personal growth. We create a culture of continuous learning to empower our team to tackle challenges and excel in their roles.

Efficiency Where it Counts. We operate lean, optimizing resources to improve our products and deliver a world-class customer experience. We prioritize value over excess, embodying a scrappy and resourceful spirit to achieve our mission and values.

We prioritize taking decisive action over deliberation, recognizing that building a world-class product requires pushing personal limits and taking risks. We believe that a Bias Toward Action is essential for achieving our goals and delivering exceptional results to our customers.

We strive for Transparency and prioritize open, Direct communication. This helps us resolve issues quickly and build strong relationships with our stakeholders.

We take our work seriously and see it as a reflection of who we are. We're always looking for ways to improve and are open to feedback. We approach our work with a sense of ownership and a desire to deliver the best possible results. By embodying a Founder Mindset, we're able to achieve our goals and create exceptional products.

We value a Caring Mentality. Our customers come first, and we collaborate to provide exceptional service. We prioritize teamwork over personal accolades, fostering a customer-focused culture that drives our success and promotes a supportive work environment.

💸 Compensation

Our compensation range for this position in the United States is 150-180K OTE + equity.

Total compensation is based on several factors that are unique to each candidate. These factors include (but are not limited to) job-related knowledge and skill set, depth of experience, certifications and/or degrees, and specific work location.