Who We Are:

Conveo.ai is building the future of work, starting with its vertical AI research agent.

Why research?

We're inspired by personalizing companies' interactions with people.

Surveys are fast and large-scale, but superficial. Interviews give nuance but are slow and small-scale.

Conveo is shattering this gap and with it the gap between companies and their customers—allowing businesses to truly listen and empathize with people at scale and in real-time. That's what's needed to build the best possible products and services. That's what's needed to win.

And yes. We think that will make the world a better place.

How?

We're combining the scale and speed of surveys with the depth of real, in-person conversations.

Our AI research expert brings the best of both worlds.

Imagine.

Anyone in a company, from the CEO to the intern, can talk to Conveo's AI research expert. A true virtual employee that:

• Sets up your entire research project. Confidence.
• Runs hundreds of personal video interviews in just a few hours. Empathy.
• Analyzes everything. Powerful.
• And there's so much more. Limitless.

For many use cases, Conveo is already 10x better than existing research methods, and we're going 100x from here.

Market research is an $80B+ industry still running on outdated methods. The biggest players are slow to innovate. Conveo isn’t just another research tool—we’re a paradigm shift. AI-driven, fast, scalable, and personal. And we’re here to take over.

Our Story So Far.

We created our company in April 2024 and spent months building V1 of our product with some of the largest Enterprise brands in the world. They love our product, and now we’re shifting into hyper-growth with a small, elite team.

2024 was about proving value. 2025 is about scaling it.

You.

At Conveo, we don’t just want happy customers—we want obsessed ones.

As our Customer Success Manager, your mission is to turn our customers into superheroes within their teams and companies.

By embedding Conveo in their workflows, you’ll help them leverage Conveo’s AI-driven insights to make smarter decisions, drive real business impact, and ultimately make their company win.

We’re looking for someone with a strong background in qualitative market research (3+ years minimum), including expertise in in-depth interviews, focus groups, and ethnographic studies—ideally from a global brand or leading research agency—who deeply understands research processes and knows how to help clients get the most out of AI-driven insights.

If you love working directly with customers, solving their challenges, and shaping the future of AI-powered research, keep reading.

The Role:

This is a high-impact, customer-facing role. You will work directly with enterprise clients and top brands, ensuring they extract the maximum value from Conveo.

At the core, your job is to build trust, drive adoption, and turn customers into raving fans.

Many of our customers are embracing AI-driven research for the first time—it’s a big shift, and your role is to make this transition as seamless and impactful as possible. You’ll be their guide, ensuring they don’t just implement Conveo, but fully integrate it into their workflows, transforming how they conduct research. You will also play a crucial role in shaping our roadmap, ensuring customer insights directly influence product evolution.

This is one of the most critical roles in the company.

Conveo’s success will stand or fall based on our ability to keep customers happy and expand within their organizations. Your performance will be aggressively compensated based on net retention, as our long-term growth depends on customer satisfaction and expansion.. For example, one of our early clients fully integrated Conveo into their workflow within three months, resulting in a 50% increase in research efficiency and a stronger alignment between consumer insights and product decisions.. From onboarding new customers to strategic support, you’ll be the bridge between our customers and our product, making sure they get real business impact from AI-driven research.

You will work closely with the founders and with Niels Schillewaert, professor of marketing, former president of ESOMAR, a research veteran, and previous founder of Human8, a globally leading independent market research agency.

This isn’t a passive support role—you’ll be proactive, strategic, and hands-on in making sure our clients don’t just use Conveo but rely on it.

Your Mission:

1. Customer Success – "Turn Customers into Champions"

Onboard & Train: Ensure customers fully understand and leverage Conveo’s AI research platform.

• Drive Adoption: Work closely with users to integrate Conveo into their research workflows.
• Problem-Solve: Act as a trusted advisor, helping clients design and execute research projects.
• Maximize Value: Track customer success metrics, ensuring our clients see real ROI.

2. Build Deep Customer Relationships – "Trusted Partner, Not Just Another Tool"

• Understand Client Needs: Work closely with research, marketing, and product teams at major brands to tailor AI research approaches to their unique needs.
• Ensure Retention & Expansion: Spot opportunities for upselling and expanding usage.
• Gather Feedback: Work directly with customers to shape the future of Conveo.

3. Be a Thought Leader – "Elevate Conveo’s Reputation in the Market"

• Create Case Studies & Content: Turn customer wins into stories that inspire the industry.
• Engage in Events & Webinars: Represent Conveo at industry events and research conferences.
• Grow Our Brand: Partner with marketing to amplify customer success stories.

What You Bring:

• Deep understanding of research & insights processes—you can talk research strategy with Fortune 500 brands.
• Commercial mindset—you recognize opportunities for expansion and know how to create long-term value for clients.
• Outstanding communication skills—you make complex ideas sound simple and build strong relationships.
• Proactive problem-solving—you don’t wait for problems, you anticipate them.
• Tech-savvy & adaptable—you’re excited about AI and how it transforms research.
• Relentless customer focus—you genuinely care about making customers successful.
• 3+ years of experience in qualitative market research, ideally at a global brand or top research agency. (Don’t let this keep you from applying)

Why Join Us?

🚀 Be part of a Y Combinator-backed rocket ship.

💡 Shape the future of AI-powered market research.

📈 Massive career growth opportunities.

💰 Competitive salary, performance-based rewards, and equity.

📍 Antwerp-based, with flexibility.

Ready to Build the Future with Us?

Tell us why you’re the perfect fit to help our customers win with AI-driven research.