Founding GTM - Deployment Strategist

Title: Founding GTM - Deployment Strategist

Location: New York

About Credal:

Credal's mission is to harness frontier intelligence for everyone building a better future. Even though we're a small startup, our customers are some of the world's most important, publicly traded institutions and household names in sustainability, financial services, infrastructure, healthcare, housing, education and more. We focus on the needs of these highly regulated spaces, which means delivering something that:

1. Accelerates the most complex, sophisticated operations, so people can spend more time building great products.

2. Weaves security and governance throughout every part of our product - so that these large institutions can actually use AI tooling in production.

Credal isn't trying to be the most famous software company in the world - we're trying to be the most impactful one supporting responsible AI integrations.

Ultimately, our customers sign 6 figure contracts with Credal because they're betting on us as a partner that is central to the future of their business. Our use-cases aren't just chat with docs, but core, fundamental operations central to the business; like KYC and AML at Wise, Standards Setting at the IFRS or Infrastructure optimization at Mongodb. We’ve raised $10m in funding and are accelerating into the huge opportunity ahead.

Role Overview:

As a Customer Success Manager at Credal, you will play a pivotal role in ensuring maximal adoption and value realization from our product across our diverse client base. You will partner with some of the most innovative and regulated institutions to guarantee they can fully utilize our AI platform in their operations.

Key Responsibilities:

• Customer Onboarding: Lead the customer onboarding process ensuring a smooth and effective integration of Credal’s platform into their existing workflows.
• Relationship Management: Develop and maintain strong relationships with key stakeholders to understand their business needs and how our product can support them.
• Adoption Monitoring: Track and report on product usage and adoption metrics, identifying areas of success and opportunities for improvement.
• Feedback Loop: Collect customer feedback and work collaboratively with the product team to inform product development and enhancements.
• Training & Support: Facilitate training sessions and provide continuous support to customers to drive deeper engagement and help them achieve their goals.
• Renewal & Upsells: Work strategically with customers and Sales to ensure renewals by highlighting product value and identifying upsell opportunities to expand our presence within client organizations.
• Advocacy: Serve as a customer advocate internally, ensuring their needs are represented and prioritized in our product roadmap.

Qualifications:

• Exceptional interpersonal and communication skills, with an ability to manage client relationships and influence decisions.
• Strong problem-solving skills and a proactive attitude towards addressing client challenges.
• Understanding of AI technologies and their applications is highly desirable.
• Ability to manage multiple clients simultaneously with excellent organizational skills.
• Comfort working in a fast-paced, dynamic startup environment.

Join us at Credal and become part of a team harnessing frontier intelligence for everyone building a better future in the world’s most critical industries.