Maintenance Manager

Who We Are

Culdesac Tempe is a mixed-use neighborhood development, which opened in 2023. The neighborhood features open space, shared courtyards, and 10+ retailers including the James Beard-nominated Cocina Chiwas. Culdesac is the co-developer and property manager.

However, we call it Neighborhood Management because this so much more than just an apartment complex.

Read more about our vision, our product, and how we are changing how people live, work, and move:

• Introducing Culdesac: Building car-free neighborhoods from scratch by Ryan Johnson (CEO & Founder)
• The Capital of Sprawl Gets a Radically Car-Free Neighborhood by The New York Times
• Watch New Car-Free Neighborhood in Arizona - NBC Nightly News with Lester Holt
• Paying Rent Will Get You Wheels in New Car-Free Complex by Bloomberg
• Listen to the conversation about designed environments to improve healthspan, mobility, and positive habits - Ryan Johnson and hall-of-fame basketball player Steve Nash on the Good Traffic podcast
• 11 rules for buying an ebike. Ebikes are about to change the world. By Ryan Johnson (CEO & Founder)

We’re headquartered in Tempe, AZ and were founded in 2018. CEO Ryan Johnson was previously on the founding team of Opendoor and has been managing property since 2003. Our investors include Khosla Ventures (led OpenAI’s seed round), Lennar (#2 homebuilder in the US), Zigg Capital, and Y Combinator.

The Role

Culdesac is looking for a Maintenance Manager at Culdesac Tempe to help with our mission. As a Maintenance Manager, you will be an integral part of our real estate and leasing vision. This role directly impacts the experience of our residents. You are a self-starting, organized, and energetic professional that thrives in building relationships and supporting others. You are scrappy, energetic, and have the ability to keep a neighborhood operating and repairing any problems as they arise.

• You will manage and oversee Culdesac Tempe and deliver a high-quality customer centric experience for our residents.
• You are responsible for all service work to maintain our neighborhood, including inventory and warranty management, and comprehensive service and repairs.
• You will oversee hiring, onboarding, training, and managing of maintenance technicians.
• You will ensure maintenance technicians are completing maintenance requests to a timely expectation.
• You will learn our service operation systems and use Entrata as our operating system.
• You will conduct regular inspections of property and equipment.
• You will foster vendor relationships and oversee their work to ensure excellent service for our residents.
• You will document, update, and maintain all records to ensure compliance with all local and state laws.
• You are willing to jump in and provide maintenance support as needed.
• You will maintain the company's brand by delivering a quality experience when responding to customer needs and resolving issues.
• You have experience working cross-functionally with a demonstrated ability to both give and receive constructive feedback.
• You will own and manage our Resident Satisfaction Surveys as related to their satisfaction with the maintenance performed in their home.
• You have a do whatever it takes attitude and you are willing to work a flexible schedule including nights and weekends.

The Requirements

While this list represents what we are ideally looking for, we encourage you to apply even if your resume includes strengths and experiences that don’t match everything listed here.

• You have experience managing the day-to-day maintenance operations of a property and community, which includes systems and space for both residential and commercial spaces.
• You have experience managing vendors and a team of direct reports.
• You have a strong understanding of ADRE requirements, Landlord Tenant Act, Fair Housing Act, and AZ Admin Codes.
• You are a self-starter that’s comfortable operating in an ambiguous environment and able to make smart decisions quickly using both data and strong emotional intelligence.
• You prioritize a lifestyle leveraging public transportation, micromobility, and other alternatives to private cars.

Physical Requirements

We will make reasonable accommodations to enable individuals with disabilities to perform the essential functions. These functions include, but are not limited to:

• Ability to lift, push and pull up to 25 pounds.
• Ability to walk around the property several times daily, up to 10 miles a day.
• Ability to walk on uneven surfaces.
• Ability to climb several flights of stairs several times daily.
• Ability and willingness to try out different forms of mobility.
• Hearing and visual ability to observe and detect signs of emergency required.
• Must be able to sit, stand, reach, bend, and stoop for extended periods of time.
• Ability to use standard maintenance equipment.
• Visual requirements including color, depth perception, and field vision.

Benefits & Perks

• 🏥 Benefits Package - Includes options for medical, dental, and vision.
• 🐣 Parental Leave - Up to 12 weeks paid time off for qualifying events.
• 🏦 401K Savings
• 🚲 Mobility Stipend - Up to $500 to invest in employee micro-mobility setup (e.g., e-bike, e-scooter, micro-mobility accessories).
• 🛴 Car-Free Commuter Benefit - $200 per month paid by Culdesac. Tempe employees only.
• 🏡 On-Site Living Discount. 30% discount on base rent for 1 unit at a Culdesac-managed property.
• 💰 Eligible for participation in performance-based commission plan in accordance with company policy.

Our Values

At Culdesac, we:

Work as a team

• Be inclusive, drawing on the strengths of people who bring a different perspective.
• Find ways to work together that overcome disciplinary and geographic separations.

Act from ownership

• Be output oriented. When we see a problem, we roll up our sleeves and fix it.
• Don’t let blockers stop you from seeing your work through to the end.

Rule 0, then iterate

• Don’t start from scratch: learn from our own and others’ previous attempts.
• Before mass private car ownership, all cities were models of walkability. We learn from the designs of the past and make them beautiful and relevant to today.
• Then, we learn from our own designs to continually improve.

Design for humans

• Ask people for feedback and observe behavior. Only users know if we’re creating value for them.
• Human paradoxes and contradictions are our opportunity to create joy.
• Respect the limits of what we can know and plan. In the complex organism of a city, emergent behavior rules.

Create and capture value

• Focus on what our residents value: profitability is essential for sustainability and allows us to scale.
• Great places create positive externalities for ourselves and our neighbors, unlike the negative externalities of cars.
• We build value by executing on the fundamentals and excelling at mobility, community, and open space.

Culdesac is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Next Steps

If you think Culdesac might be a good fit, we encourage you to apply! If we move forward, here's our typical process:

1. A 15-minute call with a recruiter to understand your high-level background and cover logistics & expectations.
2. A 30-minute in-person interview with our Community Manager to understand your maintenance and customer service background and experience.
3. A 30-minute video call with our Head of People overviewing how you would fit in Culdesac’s mission, vision, and culture.
4. A 30-minute in-person interview with our CEO to share more in-depth about the project and upcoming needs.

At each step, we leave time for you to ask us questions. We look forward to hearing from you!