Customer Success Manager

Join us as we deploy our Tesla-like online vehicle checkout across the entire vehicle industry

Ekhoʼs lightning-fast vehicle checkout platform has already generated tens of millions in revenue for over 20+ leading brands that depend on our technology to power their online sales channel. Our client roster spans industry legends like Royal Enfield—boasting more than $4 billion in global sales—to innovative brands such as LiveWire (NYSE: LVWR), Zero Motorcycles, Stark Future, MOKE, and Maeving Motorcycles.

Weʼve raised $17.5M to date from YCombinator, the Tesla alumni fund, Activant Capital, and notable banks and vehicle brands.

Customer Success Manager

We’re seeking a proactive and empathetic Customer Success Manager to join our team, combining strong technical fundamentals with stellar customer support expertise.

Position Overview

You will work as part of a customer success team responsible for driving product adoption, growth, value, and partnership with our Enterprise customers. Success in this role will be measured by your ability to drive product usage and deepen existing relationships through strategic alignment and by quickly earning the trust of key customer stakeholders. You will work alongside cross-functional professionals who succeed through collaboration, grit, and constant learning. You will also partner directly with the customer’s leadership team through polished communication and strong executive presence, allowing you to act as a trusted advisor and advocate while ensuring the overall health of your accounts.

Required Skills & Experience

• 1+ years of Customer Success or Account Management experience handling a book of business with enterprise/strategic clients

• Previous startup experience

• Possess sufficient technical aptitude to understand and solve product-related issues effectively

• Demonstrate customer obsession with a proven track record of successfully working with customers, understanding their needs, and delivering exceptional service

• Communicate ideas, product benefits, and feedback clearly both internally and externally, ensuring alignment across internal teams and external stakeholders

• Ability to create compelling content and documentation that resonates with specific audiences, adapting messaging for clarity and impact

• Willing to travel domestically up to 10% as needed for customer-facing or internal team meetings

• Approach problem-solving methodically, leveraging both technical expertise and customer insights to help develop effective solutions

Responsibilities

• Serve as a primary point of contact to customers by maintaining regular communication with key stakeholders, providing product updates, conducting onboarding sessions, and ensuring timely issue resolution

• Drive renewal and expansion efforts by ensuring customers receive ongoing value, supporting their long-term growth needs, and fostering continued partnerships

• Share feedback with engineering and product teams by analyzing customer insights to identify trends and inform product improvements and support strategy adjustments

• Support cross-functional needs and incidents resolution by collaborating with engineering teams and assisting with customer updates

• Help the customer support team hit monthly support targets by ensuring performance metrics such as NPS and time to resolution are exceeded

• Leverage customer data and analytics to make informed decisions, track key performance indicators (KPIs), and identify trends and opportunities

Preferred Qualifications

• Previous experience with support ops tooling, including Intercom, Linear and Retool

• Data analysis and reporting ability (MixPanel, high-level SQL understanding, database querying)

Company Benefits

• Competitive compensation and equity

• Health, dental

• 401k

• Free lunch and dinners

• Annual team offsite