Solutions Architect

Who are we looking for?

We're looking for a solutions architect who thrives on owning and delivering integration solutions for clients from from start to finish. In this role, you’ll manage the critical period between a contract signature and the public launch date. You’ll be expected to align a range of stakeholders throughout the entire process including OEMs, distributers, internal engineering teams, financing partners, DMV organizations, and more. Your primary responsibility will be to work with our clients to create an integration solution that addresses their unique needs and requirements in a timely, effective, and generalizable manner.

As a key point of contact for our clients, you'll also work closely with existing customers to understand their evolving product needs and facilitate the integration of new features and requests. This will require a good understanding of current product capabilities, an appreciation for level of effort involved with product updates, and the know-how to implement yourself if / when prioritized. On top of servicing existing customers’ ongoing product needs, we’ll lean on you to develop and maintain a robust demo environment that reflects real-world use cases, equipping our sales org to give clients visibility into our product’s full potential.

Beyond managing integrations and addressing client requests, you'll also be responsible for continuously improving our onboarding workflows and procedures. This role demands a driven, organized, and creative individual who can handle orchestrating multiple concurrent projects, delivering results on tight deadlines, and implementing incremental process improvements along the way. You'll need to be adaptable and ready to juggle a variety of client requests and activations, ensuring that every onboarding experience is smooth, scalable, and tailored to the unique needs of each client. If you are eager to lead and innovate in a dynamic, fast-paced environment, this role is for you.

Core infra:

• Front end: React web apps
• Back end: Node.js (serverless) backend using express.js and a NoSQL db
• SaaS tools: GCP + Firebase, Retool, Stripe, Segment, Mixpanel, Notion, Zapier, Cypress, and many more...

You certainly don't need to be experienced in all (or even most) of these areas; but you should be excited to learn new skill sets & tools as you need them. We also expect you to bring some new knowledge and experiences you can share to help level-up the rest of the team.

Responsibilities

• Own the end-to-end client integration process, from contract signing through to public launch
• Align stakeholders (OEMs, distributors, internal teams, and partners) to deliver integration solutions that meet client needs
• Act as the primary technical contact for clients, managing their product requests and feature updates and maintaining the integration overtime
• Develop and maintain the demo environment and infra to support the sales org
• Improve onboarding workflows for efficiency and scalability
• Manage multiple projects simultaneously, ensuring timely delivery and smooth client activations

Please note: that this role is in-person with at least 4 days per week in the office in NYC!

Qualifications

• Proven experience leading client integrations with multiple stakeholders
• Strong technical skills in Node.js and React, with the ability to execute on implementation
• Excellent organizational skills to manage multiple projects and deadlines
• Strong communication and collaboration abilities across internal teams and external partners
• Demonstrated ability to improve processes and workflows
• High energy, adaptable, and motivated to drive results in a fast-paced environment

Benefits

• Annual Salary Range: $120,000—$190,000 USD
• Your offer will include a competitive salary, employee-friendly equity grant, and the following:
  • Healthcare and dental coverage
  • Paid lunch during the work week
  • Regular team events, off-sites, and team-travel paid for by the company
  • Unlimited paid time off

To apply, please submit an application here or send your resume to founders@ekhodealer.com. We are excited to hear from you and explore how you can contribute to our team at Ekho!