Senior Site Reliability Engineer (Remote)

About Fathom:

We think it’s insane that so many people and businesses rely on notes to remember and share insights from their meetings.

Notes are time-consuming and stressful to create while trying to hold a conversation. Even when done well, notes are a poor solution compared to hearing something first-hand.

We started Fathom to rid us all of the tyranny of note-taking, and people seem to really love what we've built so far:

🥇 #1 Highest Satisfaction Product of 2024 on G2

🔥 #1 Rated on G2 with 2,200+ reviews and a perfect 5/5 rating

🥇 #1 Product of the Day and #2 AI Product of the Year

🚀 Most installed AI meeting assistant on both the Zoom and HubSpot marketplaces

📈 **We’re hitting usage and **revenue records every week

We're growing incredibly quickly, so we're looking to grow our small but mighty team.

Role Overview:

We are looking for an SRE who is passionate about leveraging data and automation to drive a highly dynamic infrastructure. The role is a unique blend of infrastructure and internal tooling to reduce friction at every step of delivering an amazing customer experience.

As part of our team, you'll play a pivotal role in scaling our infrastructure, reducing toil through automation, and contributing to our culture of innovation and continuous improvement.

What you’ll do:

• By 30 Days:
  • Use your observability background to help scale our existing tools to new heights as we continue to grow the platform.
  • Enhance our existing automation for scaling our infrastructure and improve the development experience.
• By 90 Days:
  • Play a key role in continuing to diversify and scale our platform across additional regions.
  • Evaluate options to replace our existing real-time data pipeline for enhanced multi-regional capabilities.
  • Provide platform support to all of engineering, using data-driven decision-making.
• By 1 Year:
  • Work with engineering to re-evaluate what observability means for the Fathom platform, and drive improvements to remove friction
  • Help us design and implement improvements to our elastic multi-regional storage platform.
  • Drive platform improvements to enhance reliability and efficiency

Requirements:

Hard Skills:

• Proficiency with Infrastructure as Code / GitOps tooling.
• Foundation in Observability best practices and implementation.
• Experience in a SaaS or PaaS environment.
• Familiarity with our tech stack: Google Compute, Kubernetes, Message Queues, Prometheus, ClickHouse, ArgoCD, Github Actions, Golang. (Ruby / Rails is a bonus)

Soft Skills:

• Curiosity-driven with a focus on delivering results.
• A generalist mindset with the ability to dive deep into a wide range of challenges.
• Resilience and an ability to grind through complex problems.
• Openness to disagreement and commitment to decisions once made.
• Strong collaborative skills, with the ability to explain complex insights in an accessible manner.
• Independence in managing one’s workload and priorities.

What You'll Get:

• The opportunity to shape the dynamic platform of a growing company.
• A role that balances scaling infrastructure, enabling development teams, and internal tooling development
• A chance to work with a dynamic and collaborative team.
• Competitive compensation and benefits.
• A supportive environment that encourages innovation and personal growth.

Join Us:

If you're excited to own the data journey at Fathom and contribute to our mission with your analytical expertise, we would love to hear from you. Apply now to become a key player in our data-driven success story.

➡️ OUR HIRING PROCESS

• No live coding. We have no idea who thought writing code on whiteboards was a good idea but we hate it. We’re much more interested in what you’ve done and learned.
• You’ll meet the entire team. We think it’s important that you get to meet everyone you’ll be working with.
• No bullshit. Ask us anything you like. We’ve never understood why companies pretend they’re something that they’re not in the hiring process - you’re going to find out eventually so we’d rather you know who we are up front so we can both make sure this is a good fit for all involved.
• Quick turnaround time. We know you have lots of options so we move fast usually in less than a week from start to finish.