Head of Operations

🔥 Coming hot off the heels of a Series A led by General Catalyst in April, we're hiring for Head of Operations to join our team to work on driving operational excellence.

As the Head of Operations at Finni Health, you'll drive operational efficiency, align cross-functional teams, and implement data-driven strategies to achieve our ambitious goals. Your contributions will ensure our systems and processes empower the organization to deliver exceptional results.

How We Work 💻

We’re a hybrid team spread across North America, and this role offers flexibility with in-office collaboration opportunities. We’re looking for someone who can work from our Toronto office or partner with the founders in San Francisco. Our primary communication and collaboration tools include Google Sheets, Looker Studio, Slack, Notion, Figma, Loom, and Meets.

As a member of an early-stage team, you’ll drive projects from concept to completion, thriving in an environment of autonomy and ownership. Beyond shaping operational excellence, you’ll have the chance to influence Finni Health’s culture—deciding how we work, who we hire, and how we collaborate.

You’ll work closely with the founders, investors, and customers to deeply understand challenges, create impactful solutions, and play a pivotal role in our growth and success.

What You’ll Do 👩‍💻

1. Build KPIs and Dashboards for Operational Excellence

• Design and implement automated dashboards to track and monitor key performance indicators (KPIs).
• Ensure all teams have visibility into their goals and progress.
• Use data insights to hold team members accountable for meeting targets.

2. Lead and Optimize Operational Processes

• Collaborate with HR onboarding and benefits administration teams to improve hiring and retention workflows.
• Develop and implement practices that enhance employee satisfaction and long-term retention.

3. Dive Deep into Data-Driven Decision-Making

• Build and analyze Profit & Loss (P&L) statements for individual practices.
• Provide actionable insights to providers to enhance efficiency and quality of care.

4. Embrace a “Roll-Up-Your-Sleeves” Mindset

• Take ownership of the Provider Payouts and Payroll processes, ensuring accuracy, timeliness, and transparency.

5. Collaborate Across the Organization

• Work closely with leadership to identify and solve Finni Health’s most pressing challenges.
• Serve as a trusted advisor to cross-functional teams to align their efforts with strategic priorities.

6. Take Full Ownership of Key Initiatives

• Lead and execute critical operational and strategic projects from start to finish.
• Break down silos and drive impactful results that shape the company’s growth trajectory.

7. Be the Communication Hub

• Act as the central point of coordination, facilitating seamless communication across teams.
• Synthesize insights from different departments and create actionable strategies to achieve measurable improvements.

About You 🧑‍🔬

• You’re eager to join a fast-growing healthcare company at an early stage and make a significant impact.
• Peers recognize you as an expert in database programming and analytics.
• You’re passionate about building a long-lasting, impactful company in the healthcare space.
• You thrive in fast-paced, dynamic environments and are comfortable navigating ambiguity and shifting priorities.
• You’re equally comfortable executing granular tasks and managing high-level priorities, balancing attention to detail with a strategic mindset.

This role is an opportunity to join one of the fastest-growing companies in healthcare, shape its operations, and create a lasting impact. If you’re ready to roll up your sleeves, lead with data, and build something extraordinary, we’d love to hear from you!