Developer Support Engineer

Firecrawl is the easiest way for developers to gather LLM-ready data on the web.

Our customer base is growing rapidly, and we need your help to provide exceptional support that our customers truly appreciate.

You will solve tickets, engage with our users, and ensure they have the best possible experience with Firecrawl.

In this role, you will...

- Resolve customer issues and bugs

- Support our community through platforms like Discord, Pylon, chatbot, etc.

- Troubleshoot issues and work closely with the development team to resolve them

- Improve product and processes to automate the busywork

- Gather user feedback and advocate for customer needs internally

- Maintain our documentation to help developers find answers quickly

You will be a great fit if you...

- Are passionate about helping customers and solving problems

- Are technical at heart, code actively, and understand the needs of a developer

- Have experience at a developer-focused company

- Have a technical background. You must be able to write code!

- Have worked at a developer-first team before

You will be an exceptional fit if you also...

- Have experience with web scraping, crawling, or data extraction tools

- Can consistently work in the American timezone

- Have used Firecrawl in your projects

- Are active in developer communities like Discord and Pylon

What it means to join the team:

- Autonomy to “just ship it”

- 100% remote team

- Honest and low-ego team

- Ownership of problems and solutions
- Process and product-oriented - don’t just solve the problem once; solve it forever!

Thank you for your interest in joining Firecrawl! We value your time and have designed our interview process to be thorough yet respectful of your schedule. Our process consists of 2.5 hours of interviews (either in-person or via video conferencing) and a 2-3 hour take-home challenge.

Round 1 - 15 min interview to talk about your background, personal goals, and how they align with the challenges we face at Firecrawl

Round 2 - 1 hour interview to talk about your technical experience
Round 3 - 2-3 hour take home challenge to problem-solving skills
Round 4 - 1 hour review and culture fit interview

If it all goes well, a job offer with compensation and benefits will be sent immediately.