About Flex

Flex enables businesses to accept HSA/FSA payments, unlocking the $150B sitting in these accounts. We’re an early stage startup backed by Y-Combinator, SV Angel, Liquid2, and Precursor Ventures, with angels from Stripe, Shippo, Unit21, and OpenAI.

We ascribe to Netflix’s “Dream Team” culture and strive for every team member to be exceptional in their role and as teammates. Our team is remote across US time zones with ~quarterly in person meetups. Given this, the ability to operate autonomously is an absolute must.

About the role

We’re looking for the rare customer success manager who excels at building strong relationships with customers but is also operationally minded. This is a unique role offering the opportunity to collaborate with the CEO & CTO on developing our success function.

The scope of the role will include onboarding and retaining customers, increasing use of Flex’s of the product, fielding support requests, surfacing customer feedback to the team, and coordinating the production of case studies, reviews, and testimonials.

While a traditional CS role is primarily focused on running a pre-existing playbook, we’re looking for an individual who wants to write the playbook. Traits will drive success in this role:

• Operational Excellence - Adept at managing a high volume of accounts with a structured and methodical approach. Experience creating and maintaining comprehensive internal processes and external documentation to ensure that all customer needs are met promptly and efficiently.
• High EQ: Has a track record of building trust with customers and being seen as a true partner in their success.
• Owner Mindset - Is deeply curious and challenges how things are done. They have a strong bias for action and drive fast experimentation.
• Ambitious - Wants an opportunity to prove themselves while working closely with the founders as we learn and apply learnings quickly.

This is an exciting opportunity for an individual who wants to be on the ground floor of building an early stage startup.

About you

Experience:

• Hard requirements:
  • 2+ years of account management and/or customer success experience
  • Previous startup experience ideally, at a seed through series B startup
• Nice to have:
  • Preference for individuals who have worked with either consumer brands or at B2B2C businesses
  • Preference for individuals who have worked to support a technical product
  • Experience in fintech

Attitude:

• Low Ego - You’re not above any task. You readily accept feedback and view it as an opportunity for growth.
• Collaborative - You thrive in team settings, naturally working across functions to drive the best outcomes for our customers.
• Hustler - You put in the effort required to make things happen.
• Organized - You know your accounts like the back of your hand and your documentation is always up to date with details.
• Self starter -  You know how to teach yourself new tools, skills etc.

Benefits

• Equity compensation
• Medical, dental and vision plans
• Unlimited PTO and sick days
• Parental leave

Flex is an equal opportunity employer and encourages all applicants from every background and life experience. We celebrate diversity and do not discriminate based upon race, religion, color, national origin, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.