Customer Success Manager

FlutterFlow is a leading visual development platform that revolutionizes the way teams create, design, and deploy applications. With over 2M users across 200+ countries, FlutterFlow enables teams to build apps without extensive coding knowledge. With an intuitive visual interface, granular control over app experience and cross-platform deployment capabilities, FlutterFlow is trusted by startups and Fortune 500 companies alike to accelerate their product development and deliver innovative digital solutions quickly and efficiently.

About the Role

You’ll join a lean customer success team, where you’ll help support our growing Enterprise segment and ensure long term customer success and satisfaction. As the 2nd regional CSM, you'll have a significant impact in helping to shape our enterprise customer success strategy and directly impact our growth trajectory. In this role, you’ll need to be self-motivated, and able to work within a rapidly changing startup environment. 

This role offers exceptional career growth as we scale our enterprise business.

What You Will Work On

• Enterprise Account Management: Serve as the primary point of contact  and strategic advisor for key enterprise accounts, fostering strong relationships and product adoption, as well as ensuring customers achieve success with our platform.

• Onboarding & Adoption: Guide new and existing customers through onboarding, training, and best practices to ensure deep adoption, product stickiness, and proficiency.

• Value & ROI Demonstration: Collaborate with customers to measure and communicate the value of FlutterFlow, helping them understand and optimize their return on investment within the first few weeks/ months based on a clear understanding of their goals, business objectives and key success factors.

• Renewal & Churn Prevention: Monitor account health, proactively address concerns, regularly ideate on new use cases, and manage the renewal process to minimize churn and identify upsell opportunities.

• Contribute to the Team: Partner with Sales, Product, and Engineering teams to advocate for customer needs and influence product roadmap

Who You Are

• Proven track record of 3+ years in onboarding and managing enterprise accounts (i.e. customer adoption, retention, success) within a SaaS or tech environment

• At least 5 years of experience in a client facing role, providing insight on overall best practices,  business value, and key metrics/ ROI

• Prior experience working with FlutterFlow, including the ability to quickly understand and explain technical aspects of low-code/no-code platforms, translating them into clear business value.

• Deep understanding of the software development lifecycle

• Proactive approach to identifying challenges, providing innovative solutions, and driving new projects  that ensure continuous customer success.

• Located in Manila, and willing to travel to customer sites in this area 3 days per week

• You are willing to travel quarterly* for team summits, which are sometimes international
  (* adjust frequency accordingly)

Bonus Points 

• Prior experience using Hubspot CRM