Technical Support Engineer

As a Technical Support Engineer, you’ll work hands-on with our users to solve complex technical issues on building in FlutterFlow. This person is someone who loves solving problems and wants to learn everything possible about FlutterFlow.

This is a remote position. Prior FlutterFlow experience is required - please indicate your years of experience with FlutterFlow, Flutter and Dart in your resume if applicable.

What You Will Work On

• Provide technical support to FlutterFlow customers via email and chat.
• Be a product expert and technical resource for FlutterFlow customers. You will answer questions on product features and help troubleshoot technical issues.
• Actively update and add to our online Knowledge Base. Create new help articles and update existing articles as product features or processes change.
• Identify emerging issues and provide feedback to the engineering team on common feature requests, bugs, and technical issues.

Who you are

• 2+ years of experience with Flutter and Dart (this is a must);
• You have used FlutterFlow and are familiar with our features.
• Bachelor’s degree with a technical background (e.g. engineering, computer science, etc.).
• Prior experience in customer support, customer success, or similar roles.
• You love helping people solve problems. You are empathetic and customer-focused.
• You have excellent communication (written and verbal) and documentation skills.
• You are highly organized and can prioritize competing priorities.
• Willing to travel quarterly for team summits, these may include two to three international trips per year.

Benefits

• Remote first team
• Generous salary and equity package
• Flexible work hours