Solutions Engineer, Pre-Sales

About Us:

Forage is a mission-driven payments company that is helping merchants accept government benefits through a single, unified API. Today, over 42 million Americans receive government assistance (ex: Supplemental Nutrition Assistance Program, or SNAP) to buy groceries.

Starting with enabling EBT SNAP online, Forage builds the financial infrastructure empowering merchants of all shapes and sizes to serve these shoppers online.

We function as a hybrid organization, actively hiring across North America. While we embrace remote work, we prioritize candidates who can frequently contribute from our San Francisco office.

You could work anywhere, so why Forage?

• Play a direct role in democratizing access to government benefits, transforming how  we empower, feed, and serve American families in need
• Join a pre-IPO, mission-driven startup with capital, traction, and runway (100X revenue growth in 2 years)
• Work closely with brilliant ‘Foragers’  from companies like Instacart, Stripe, Affirm, Uber, Google, and more
• Disrupt a massive market and take us to a $1B+ business in the next few years
• Join a talent-dense environment and significantly accelerate your career growth, backed by some of the best investors and partners in FinTech (Nyca, PayPal, etc.)

What we are looking for:

A Solutions Engineer (focused on Pre-Sales) with strong technical skills and excellent communication and interpersonal skills.  You will be responsible for designing technical solutions that meet the needs of our customers, and ensuring our customers successfully implement them to launch. You will be the critical link between our merchants’ technical team and our Forage Engineering team.  You will work closely with our business development team, merchant operations, product managers, engineers, and customers to understand business requirements and identify appropriate technology solutions.

Qualifications:

• 5+ years of experience in a similar customer-facing engineering role (e.g. solutions architect, sales engineer, or partner engineer).
• Executive engagement skills and presence, with an ability to establish strong relationships with key decision makers and build credibility at all levels
• Outstanding oral and written communication skills, comfortable explaining complex concepts to both technical and non-technical audiences
• Experience in solving open ended fintech or payments business problems with a combination of technology and creative thinking
• Experience working in the global enterprise sales cycles and driving measurable business outcomes for a customer
• Experience in helping customers adopt and consume software, ideally in the financial technology space
• Strong ability to use voice of the customer to inform thought leadership about product and operational changes
• Experience integrating a payments processor or other RESTful APIs into web or mobile applications
• Familiarity with tools such as Figma and Postman.
• Familiarity with programming languages such as Ruby and Python
• Strong organizational/time management skills and the ability to juggle competing priorities while working with multiple strategic opportunities and customers

Key Responsibilities:

• Support our Business Development team throughout sales, ensuring that customers clearly understand and have a positive experience with Forage’s products and services. This includes conducting product demonstrations, creating proposals and technical documentation, and working with development teams to customize and configure software solutions.
• Lead solution design and strategies to win deals with large enterprise businesses; conduct technical discovery workshops with prospects to understand requirements and use cases
• Build trusted advisor relationships with customers by providing expert technical guidance
• Support RFP responses by providing accurate technical content and solution architecture
• Manage the technical integration process with large enterprise businesses, driving towards launches on specific timelines with urgency.
• Collaborate with operations and technical teams to ensure successful launches and post-launching scaling, building a playbook to support as we learn and grow.
• Collaborate with our technical writer to create and refine reference solutions and guides based on feedback from partners.
• Collaborate with the engineering team to resolve complex technical issues
• Collaborate with our product team and merchant operations team to develop custom solutions and integrations to address customer needs

Our Offer:

• Your base salary would fall within the bands below. Please keep in mind that the equity portion of your offer is not included in these numbers and represents a significant part of your total compensation.
  • Compensation:$140k-180k USD base + equity + benefits
  • Meaningful work that makes a positive impact on our society.
  • 100% of Medical, Dental and Vision premium coverage for yourself and dependents.
  • Enjoy regular team lunches at our San Francisco and New York offices, fostering collaboration and connection over great food.
  • A fun and caring environment that prioritizes transparency, growth, and ownership.
  • A talented, diverse, high-achieving, and humble team with diverse backgrounds and viewpoints.

Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries at our headquarters in San Francisco, California. Individual pay is determined by work location, job-related skills, experience, and relevant education or training.

We aim to review every application within 3 business days of submission and provide feedback on each of your interviews within 2 business days of completion. Max, our AI recruiter, may reach out with follow-up questions.