Solutions Engineer (Post-sales)

Start date: from January 2025

Who we are

Formance is on a mission to unlock the next generation of financial applications by solving today’s hardest problems in the space — with full flexibility and programmability to build unique and sophisticated financial products, with the most effective financial services providers. Our platform was built with a distinctive angle from the ground up, focusing on the flow of funds first to help businesses realize their product visions on a solid financial foundation.

Starting with an Open Source Ledger (i.e. a database for financial transactions), we’re building a comprehensive suite of modern financial backend modules, including native and automated reconciliation, workflow engines, and connectors with various financial services providers - e.g. Stripe, Adyen, Modulr, Wise, Atlar. This unique approach has made us the trusted financial backend for leading SaaS companies and financial institutions like Booksy, Doctolib, and Liberis, along with many others worldwide. Our success stems from the trust in our open-source foundation, the high level of programmability of our solutions, and our software-first approach, moving beyond traditional payment business models.

Formance’s team previously built Selency’s home-grown financial backend, which processes over €50M in GMV annually, and created Alsid, a cybersecurity company, from inception to acquisition.

Why join Formance now?

We’re at a pivotal stage of our growth, doubling down on sales and enterprise expansion worldwide. The market is currently untapped, with financial backends traditionally built in-house by companies like Square, Airbnb, Qonto, and Uber. With a global market valued at over $10bn and projected to reach $300bn+ in 2030 for SaaS and platforms only, you'll join us at the perfect time to capture this potential!

As part of our expansion, we're hiring a Solution Engineer to oversee the post-sales phase with the founders and tech team including product implementation, day-to-day operations, and potential account expansion.

We're a team of 14, growing to 20+ soon. We're all about customer experience, product, and strong expertise. Becoming the financial backend for major SaaS platforms is about trust and proving our product's value in mission-critical environments.

What you’ll do

You will work on both pre-sales and post-sales.

• Work closely with the founders and the (future) CSM team throughout the customer journey
• Gain a deep understanding of our users, their business objectives, their flows of funds to demonstrate value effectively.
• Ensure an excellent customer experience and apply technical expertise throughout the implementation by maintaining consistent, clear communication with multiple stakeholders.
• Differentiate between “must-have” and “nice-to-have” requirements and feedback from the customer during the deployment.
• Document the implementation project plan for both internal and external stakeholders. Define project milestones, meet them, and clearly communicate dependencies and ownership.
• Identify and mitigate project risks such as scope creep, stakeholder engagement, customer IT resourcing, and internal backlogs, escalating issues to internal or customer executives as necessary.
• Use these "live" cases to create a repeatable playbook, incorporating learnings, frameworks, and best practices to support our growth.

Who you are

• Over 3 years of experience in Technical Project Management, Sales/Success/Solution Engineering, or other customer-facing roles with scale-ups or enterprise business clients.
• A technical background in software engineering, ideally in the Payments or Fintech space.
• A passion for precision in scoping implementations or migrations, and excelling in negotiations with strategic thinking, patience, and emotional intelligence. You'll handle complex, cross-functional projects daily.
• Ownership mentality and initiative—if you see something that needs to be done, take action!
• Comfortable holding team members accountable for tasks and deadlines.
• Enthusiastic about learning technical domain-specific concepts such as ledgering, payments, integrations, complex money flows, and Open Source.

Package

€75,000 - €100,000 a year

We offer a competitive package including equity for employees. This role is based in San Francisco to work closely with Anne-Sybille on Sales and GTM. The engineering team is currently based in Paris. We organize regular off-sites with the team in Europe and soon in the US!

Learn more about our product

Formance technical documentation: https://docs.formance.com/

Formance Github repo: https://github.com/formancehq