Technical Writer

Location: Remote (Global) with optional on-site onboarding week

Job Description:

As a Technical Writer, you will be responsible for creating, improving, and maintaining our company’s technical documentation, which includes user manuals, API documentation, tutorials, and technical blog posts. You will collaborate closely with our product, engineering, and marketing teams to ensure the documentation aligns with our products and meets the needs of our users, including developers, DevOps professionals, and end-users.

Key Responsibilities:

• Primary Documentation Owner: Become the primary writer for all our product documentation. Ensure all materials are up-to-date, clear, and user-friendly.
• Content Creation: Write and edit clear, concise, and accurate documentation for our products, including APIs, tutorials, release notes, FAQs, and technical blog posts.
• Collaboration: Work closely with product managers, engineers, and customer support to gather information, understand user needs, and translate technical information into easy-to-understand content.
• Content Strategy: Develop and execute content publication plans. Identify gaps in documentation and proactively address them.
• User Feedback: Gather feedback from users and other stakeholders to improve documentation quality.
• Content Management: Manage multiple projects and ensure timely delivery of high-quality documentation.
• Standards and Best Practices: Establish and maintain documentation standards, templates, and best practices to ensure consistency and quality across all materials.

Qualifications:

• Fluency in English: Excellent verbal and written communication skills in English. Native-level cultural understanding is preferred to ensure the content resonates with our primary audience.
• Experience in Startups: Proven ability to thrive in a startup environment. Comfortable with ambiguity, fast-paced work, and wearing multiple hats.
• Technical Writing Experience: 3-4 years of experience as a technical writer or editor, particularly with technical documentation for software products.
• Content Management: Experience delivering content publication plans and managing multiple documentation projects simultaneously.
• Technical Expertise: Familiarity with documenting APIs, developer tools, DevOps processes, and technical content tailored for both technical and non-technical users.
• Knowledge Management: Experience with content management systems, knowledge management practices, and tools commonly used for technical documentation (e.g., Git, Markdown, HTML, and other authoring tools).
• Project Management: Basic project management skills to coordinate with various stakeholders and manage documentation projects effectively.
• Self-Starter: Ability to work independently, drive projects forward, and show initiative. Passionate about technology and committed to continuous learning and improvement.

Preferred Qualifications:

• Experience with open-source projects and communities.
• Familiarity with cloud services and technologies (e.g., AWS, Azure, Google Cloud).
• Experience with SEO best practices for technical content.
• Previous experience creating video tutorials or multimedia content is a plus.

Salary: $70-78K USD -> depending on experience

Application Process: Please include a link or document to a portfolio of recent work (minimum 3 examples). Candidates who do not provide a portfolio submission will not be considered.

Application Portfolio Submission: Interested applicants must provide a portfolio submission with their application, which the recruitment team will review as the initial step in the interview process.

1st Interview: This interview will be one of the Co-Founders of Formance and will consist of questions specific to the job requirements, as well as your abilities.

Team Member Interview: The second interview will be with a member of the Formance team in which this role will be working with closely.

Final Interview: This final interview will be with both Co-Founders and is more casual, determining company fit.

Please advise in your application should you require any accommodations during the interview process.