At GigaML, we’re transforming how enterprises manage customer support by deploying AI agents that resolve +1M customer tickets monthly for a single client through voice and chat. We’re trusted by industry leaders like Postman and Zepto (YC’s fastest-growing company), and we’re scaling fast to meet growing demand.

We work hard and take pride in our commitment to deliver the best products on the market. With a strong pipeline of enterprise clients and ambitious goals, we’re moving fast to execute and deliver results.

What our AI agents do

• Reliably navigate complex, real-world conversations with clarity
• Maintain exceptional accuracy in handling sensitive information like payments
• Operate with extremely high availability (24 hrs /day)
• Seamlessly scale to meet enterprise-level demands (+40k tickets /day)

Why join GigaML?

We’re backed by YC President Garry Tan, Nexus Venture Partners, and other leading investors. With multi-year contracts secured and plenty of runway we’re well-positioned for long-term growth.

• Location: San Francisco Financial District (In-office)

• Compensation: $100k-$150k (Base) + 0.5%–1.0% Equity

• Perks:

  • Free meals through DoorDash (7 days a week)
  • Equinox membership (just 3 blocks from the office)
  • Wellness allowance
  • Full health, dental, and vision coverage

• Office: Expanding to a 5,000 sq. ft. office to support our growing team

  • Cold plunge in building
  • Full gym in building
  • All you can drink coffee😉

• Seed: $3.7M

• Garry Tan and Harj Taggar personally recognizing GigaML: here

  **Who we’re looking for:**
  We’re seeking a Founding Designer with a proven track record in creating visually compelling designs and dynamic video content. You will shape our brand identity and marketing strategy across platforms, ensuring our visual presence resonates with our audience. If you thrive in a fast-paced environment and are passionate about design, we want to hear from you.

  Qualifications:

  • Video Editing: Proficiency in tools like Adobe Premiere Pro, After Effects, or Final Cut Pro.
  • UI/UX Design: Strong expertise in Figma for creating prototypes, web graphics, and design systems.
  • Marketing Design: Experience creating impactful social media posts, banners, and marketing materials.
  • Design Expertise: Exceptional understanding of design principles, typography, and color theory.
  • Portfolio: A standout portfolio showcasing video content, UI/UX designs, and marketing assets.
  • Experience: At least 3 years of experience in a similar role.
  • Collaborative Skills: Ability to work independently and as part of a team in a fast-paced environment.

  Core responsibilities:

  • Craft Visuals: Create high-quality video content for marketing campaigns, product launches, and case studies.

  • Design Interfaces: Develop sleek, user-friendly UI/UX designs for our website and digital platforms.

  • Drive Branding: Ensure all designs align with GigaML’s brand identity and contribute to a cohesive visual strategy.

  • Collaborate Cross-functionally: Work closely with founders and team members to align designs with business goals.

  • Innovate: Stay ahead of industry trends to ensure GigaML’s visual content remains cutting-edge.

  What you’ll gain:

  • Impact: Be a key contributor to shaping the visual identity of a fast-scaling company redefining customer support.
  • Growth: Thrive in a dynamic, innovative environment alongside top-tier talent.
  • Autonomy: Take ownership of design initiatives and influence the company’s creative direction.
  • Innovation: Work with advanced tools and continuously push boundaries in visual design.

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