Software Engineer

GigaML is growing fast and hiring engineers in Bangalore.

At GigaML, we’re transforming how enterprises manage customer support by deploying AI agents that resolve over 1 million customer tickets monthly for a single client through voice and chat. We’re trusted by industry leaders like Postman and Zepto (YC’s fastest-growing company), and we’re scaling fast to meet growing demand.

Our AI agents:

• Reliably navigate complex, real-world conversations with clarity
• Maintain exceptional accuracy in handling sensitive information like payments
• Operate with extremely high availability (24 hrs/day)
• Seamlessly scale to meet enterprise-level demands (+40k tickets/day)

We work hard and take pride in our commitment to delivering the best products on the market. With a strong pipeline of enterprise clients and ambitious goals, we’re moving fast to execute and deliver results.

Funding: Backed by YC President Garry Tan, Nexus Venture Partners, and other leading investors.

YC Partners talking about GigaML

(Endorsed by YC partners: Garry Tan CEO of YC, and Harj Taggar)

Qualifications

• Startup Experience: We strongly prefer candidates with prior startup experience. Former founders are especially valued, as their entrepreneurial mindset and problem-solving skills align well with our fast-paced environment.
• Prior Experience: A minimum of 2 years of experience is required, with a maximum of 8 years.
• Educational Background: A minimum of a Bachelor’s degree from a Tier 1 or Tier 2 college in India.
• Backend Skills: Strong background in Python
• Good-to-Have Skills:
  • Frontend Development: Proficiency in Next.js and React.
  • Cloud Platforms: Experience with AWS or Azure.
  • Scalability & Deployment: Familiarity with Docker is a strong plus.

Core Responsibilities

• Build Product: Quickly ramp up and contribute to our Chat and Voice products, eventually owning your own product or product lines.
• Technical Leadership: Drive technical decisions and architecture design, shaping the backbone of our solutions.
• Cross-functional Collaboration: Work closely with co-founders and other team members to translate business vision into actionable project plans.
• Ownership: Take full product ownership, from ideation to launch, including integration into existing systems.

What you’ll Gain

• Impact: Be a key contributor to cutting-edge ML projects reshaping industries.
• Growth: Thrive in a dynamic, innovative environment alongside top-tier talent.
• Innovation: Work with advanced tools and continuously push boundaries.
• Autonomy: Drive your own initiatives and influence the company’s technical direction.

Join us and be part of a team shaping the future of AI-driven customer support!