Strategic Account Manager

About Gigs

Gigs is an operating system for mobile services. We unlock new revenue opportunities and enable seamless user experiences. From tech giants to innovative startups, we empower businesses to effortlessly embed telecom capabilities into their platforms. Gigs is a category creator in one of the world's largest industries—telecom.

We're backed by Google's Gradient Ventures and Y Combinator, as well as industry leaders like the CEOs of Uber, DoorDash, and Instacart.

Gigs has one of the most talent-dense, ambitious teams in the world who have been in key roles at category leaders like Stripe, Shopify and Airbnb and are now bringing their experience to build the same in telecom.

About the team

Gigs Account Managers partner with our customers and own their growth with Gigs. They're responsible for the entire post-sales lifecycle of a Gigs customer after launch. Through this partnership, clients maximize the value of their investments, leading to project success, customer retention, and growth. Few roles drive such a direct impact on Gigs’ growth.

What you’ll do

Gigs Account Managers partner with our customers and own their growth with Gigs. They're responsible for the entire post-sales lifecycle of a Gigs customer after launch. Through this partnership, clients maximize the value of their investments, leading to project success, customer retention, and growth. Few roles drive such a direct impact on Gigs’ growth.

Responsibilities

• Manage and grow relationships with Gigs’ largest strategic enterprise customers, leading projects, negotiating deals, and driving customer growth initiatives.
• Play a leading role in developing Account Management at Gigs.
• Own and influence strategic discussions with executive stakeholders to impact their priorities and drive the development of solutions that align with both customer objectives and Gigs' product roadmap.
• Scope and deliver complex revenue-driving projects with our partners. Collaborate with our go-to-market and product teams to understand key growth drivers and advocate for customer needs.
• Foster customer value and growth while maintaining a trusted advisor relationship.
• Conduct regular business reviews to align priorities, optimize performance, and uncover expansion opportunities.
• Refine account management processes to drive customer satisfaction and growth.

Who you are

We’re looking for someone who brings a combination of business savvy, customer obsession, and a passion for scaling new ideas and technical product implementations. We know the perfect candidate doesn’t exist. Even if you don’t meet every single requirement, we encourage you to apply if this role excites you.

Minimum requirements

• 8+ years of experience in B2B account management, with a proven track record of managing customers in SaaS or tech at a AAA tech company.
• Excited about managing a varied book of business, with diverse customers across multiple verticals and at different stages of growth.
• Comfortable having technical conversations and with demonstrable experience of influencing others to take action based on requirements and value provided by solutions.
• Passionate about delivering an exceptional customer experience and deeply invested in the success of your accounts.
• Strategic thinker with strong business acumen. You know how to drive commercial outcomes, track key metrics and develop compelling business cases to support customer growth.
• Strong operating rigor, including organizational and time management skills.
• Motivation and flexibility to work well in a high-growth environment where things change quickly.

Remote Work at Gigs

At Gigs, while most of our work is done remotely, we encourage our team to connect regularly in our hubs, whether for focused teamwork, customer meetings, or brainstorming sessions that drive creativity.

• Gigs Pads: Our hubs in San Francisco, London, and Berlin are designed for teams to come together when needed—whether to collaborate on projects, meet customers, or simply change the scenery.
• Gigs Republic: Twice a year, the entire company gathers for in-depth team bonding, strategic sessions, and shared experiences to reinforce our culture and drive growth.

This blend of remote work and in-person collaboration ensures we maintain a dynamic, connected, and innovative team environment.

What We Offer

At Gigs, we believe in rewarding excellence. You’ll receive competitive compensation and stock options to ensure you are truly part of our growth. Benefits/additional compensation for this role may include stipends for upgrading your home office or work setup, learning and development budgets to support your career growth and a free phone and international data plan (naturally).

If you’re excited about pushing boundaries and helping us shape the future of telecom, we’d love to hear from you.