Great Question (W21) is hiring People Operations Manager to democratize UX research at scale

About Great Question

Great Question is the all-in-one customer research platform for understanding your customers. Run interviews, surveys, and prototype tests; query support tickets, app store reviews, and sales calls; and use AI to analyze it all in one place.

We’re a well-funded, seed-stage startup backed by Y Combinator and Funders Club, working with some of the most innovative companies in the world like Gusto, Experian, Canva & Brex.

Our company thrives on high trust, high agency and high EQ people. We believe in work being fun (you spend a lot of time there!), and you should enjoy the people you work with. We’re mostly remote but looking to establish regional hubs through 2025 (something we will need your help with!).

About the role

We're looking for an experienced, agile, high-agency People Operations Manager to join our high-performing, fully remote team.

This position is focused on streamlining all things people & culture - from improving our recruitment & onboarding processes, to standardizing compensation for US & international employees, supporting performance management, and elevating our culture to drive employee engagement & retention.

Yes, it’s a lot.

As the first person in our people & culture team, you’ll be a crucial asset in our journey. This role is open to anyone authorized to work in the USA.

The Opportunity

• Develop and implement a world-class recruitment program to be facilitated by hiring managers; from best practices in sourcing, to structured hiring committees, to help us ensure we bring the best people onto the team.
• Review and improve our onboarding process to streamline time to value in all functions, and continue to drive our retention rate
• Establish leveling guides across departments, combining these with market compensation data to help us conduct our first performance and compensation reviews on a regular cadence.
• Measure and manage employee engagement and satisfaction surveys, alongside nurturing a better culture of employee feedback - working with leadership to implement improvements
• Proactive identify people, culture & process improvements to support our high performance culture

About you

• 3+ years in a people operations role
• Experience implementing and managing compensation & performance management
• Experience administering payroll, benefits & leave.
• Inquisitive. You love asking the right questions to uncover insights and findings that can influence business decisions.
• Exceptional communication skills.
• Coachable. You have a can-do attitude and are known to excel under pressure
• Proven ability to effectively work remotely and excel in a remote work setting
• You consistently demonstrate excellence in your work, being dependable, hard-working, focused, determined, and accountable

Bonus points

• Experience working in fast growth, early-stage startups.
• Experience launching culture & performance programs with demonstrated results.

• 1:1 w/ hiring manager (CEO)
• Career review + capabilities w/ hiring manager
• Cultural & collaboration w/ 2 members of the team
• 1 hour strategy exercise
• Decision