Lead Site Reliability Engineer

About Happyrobot

HappyRobot is a platform to build and deploy AI workers that automate communication.

Our AI workers connect to any system or data source to handle phone calls, email, messages…

We target the logistics industry which relies heavily on communication to book, check on, & pay for freight. Primarily working with freight brokers, 3PLs, freight forwarders, shippers, warehouses, & other supply chain enterprises and tech startups.

We raised a Series A round from a16z and YC and we’re growing very fast, on track to hit double digit ARR by June this year.

About The Role

• You’ll keep thousands of concurrent AI agents talking on the phone with minimal latency.
• You’ll auto-scale AI deployments efficiently.
• You’ll architect a fault-tolerant multi-region infrastructure.
• You’ll help automate testing procedures.
• You like AI. You really like AI.

Responsibilities

• Create a foundation for reliability, scalability, observability, latency and efficiency of the product.
• Address issues that are found at scale. Manage on-call rotations across continents.
• Lead sustainable incident response and blameless postmortems.

Must Have

• Experience working in computing, distributed systems, storage, or networking.
• Excellent communication skills and the ability to explain technical concepts clearly.
• Passion for AI-driven technologies
• Founder Mindset: Hard work + independence + Ownership

Why join us?

• Opportunity to work at a high-growth AI startup, backed by top investors.
• Fast Growth - Backed by a16z and YC, on track for double-digit ARR.
• Ownership & Autonomy - Take full ownership of projects and ship fast.
• Top-Tier Compensation - Competitive salary + equity in a high-growth startup.
• Comprehensive Benefits - Healthcare, dental, vision coverage.
• Work With the Best - Join a world-class team of engineers and builders.

1. HR interview (30min)
2. Technical interview (4 hr)
3. Team interview (3 hrs)
4. Offer