Lead Support Engineer

Location: San Francisco Bay Area
Department: Product & Engineering

At HomeRoom, we’re redefining housing by creating high-quality, affordable living spaces that enhance the community experience. Our mission is to make finding the perfect home hassle-free while leveraging cutting-edge technology to drive innovation.

We’re looking for a Lead Support Engineer to take charge of issue resolution, system reliability, and architectural evolution. This role is ideal for a problem-solving leader who thrives in fast-paced environments and is eager to integrate AI-driven solutions to optimize our engineering processes.

Responsibilities

Issue Resolution & System Reliability

Lead troubleshooting efforts and resolve complex backend issues to ensure a seamless user experience for both internal and external stakeholders.
Implement and maintain robust monitoring, alerting, and logging systems to ensure system reliability and quick resolution of production issues.

Architectural Leadership

Oversee the maintenance and continuous improvement of HomeRoom’s system architecture, ensuring high performance, scalability, and reliability.

AI Integration & Automation

Research, evaluate, and implement AI tools to enhance documentation, improve code quality, and streamline support processes, including:
- Automating internal documentation.
- Refactoring inefficient code.
- Developing an AI-powered bot for immediate engineering support.
- Identifying additional AI-driven optimization opportunities.

Operational Collaboration & Feature Development

Partner with the operations team to proactively identify and resolve recurring issues, implement monitoring solutions, and develop automated remediation processes.
Contribute to the design and development of efficient, reliable, and maintainable software solutions.

Tech Stack

Our technology environment includes:

Backend: Python, Django, GraphQL, REST APIs.
Database: PostgreSQL.
Frontend: Vue, Vuetify.
Deployment: Vercel, AWS.
Mobile: React.

Experience with these technologies is highly valued, as they form the foundation of our development and production environments.

Who We're Looking For

Strategic Leader: Passionate about leveraging emerging technologies—especially AI—to drive innovation and efficiency.
Creative Problem Solver: Balances user experience with strong technical architecture in tackling engineering challenges.
Collaborative Team Player: Communicates effectively and works cross-functionally to support operational needs.
AI Enthusiast: Excited to explore and implement AI-driven solutions for system optimization.
Experienced Engineer: 4-5 years of backend web development experience with strong proficiency in Python, system architecture, and API design.
Systems Expert: Proven ability to refactor and modernize legacy codebases, manage monitoring and alerting systems, and optimize database schemas and API structures.
Efficient Multitasker: Capable of managing multiple projects in a fast-paced environment while maintaining high attention to detail.

Why Join HomeRoom?

Work in a high-growth, Y Combinator-backed startup at the forefront of real estate innovation.
Leverage AI and modern technologies to shape the future of housing.
Be part of a collaborative, forward-thinking team that values both technical excellence and business impact.

If you’re a tech-savvy problem solver eager to lead innovation in real estate technology, we’d love to hear from you!