Customer Success Manager

Summary

This is a ground floor opportunity to be one of the first team members focused on growth at hotglue and shape our trajectory. You will experience what being at a scrappy startup is like. You will be empowered to identify opportunities that will help us grow and own it. You will ensure that hotglue's product is serving our customer (and potential customer's) needs. What you'll be doing described below one-day could look radically different the next.

• Work closely with customers: the hotglue team prides itself on a close relationship with our customers - as we continue to serve our current and new customers, you will be involved in discussion with them on how hotglue can be a better solution for them.
• Measure impact of high-level decisions: track and measure the impact high-level decisions made on product have on our customers.
• Help customers: Collaborate closely with Support and Engineering to resolve customer challenges, answer questions, records demos, resolve issues, and proactively identify/anticipate/avoid issues, whenever possible.
• Track important metrics: work closely with the founders of hotglue on tracking important metrics across Integrations, Product, and more.

The Ideal Candidate

• 3+ years of project management experience with a technical B2B SaaS product
• Technical experience (Python competency a big plus)
• Strong written communication skills and can explain complex technical concepts to non-engineers and engineers alike
• Ability to improvise and develop creative solutions when common approaches fail. Understand the trade-offs in employing different solutions to a problem, valuing pragmatism over idealism

Benefits

• Competitive salary and equity
• Home office - Apple equipment and anything else you need to be productive

hotglue is an equal opportunity employer. We aim to create an environment where every team member at hotglue feels like they belong so they can have a greater impact on our business and customers. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.