Logistics Operations Coordinator

About Jiga:

We are on a mission to help engineers build physical products faster.

Operations and logistics are at the heart of our product offering. We are looking for someone who lives and loves moving things from point A to point B.

How we work:

Remote: We are a fully remote company with team members from over 5 countries.

Culture: We never count hours and measure team members by performance and communication only. We hate micro-management and we 100% trust team members to perform tasks and to be honest with each other.
We play online games weekly together, encouraging team members to talk with others. We aren't afraid to get asked hard questions and we fly everyone once per year for our annual offsite in a beautiful place in nature.

Meetings: We have a no-BS-meeting policy. We will have one weekly with the whole company and another one with the ops team. That's it.

Funding: Fully funded with significant, growing revenue. We are transparent about our runway.

You should apply if

• You own your tasks and don't need micro-management.
• You are not afraid to make mistakes and get your hands dirty.
• You have a get stuff done attitude.
• Your work is lightning fast.
• You love moving things

Requirements:

• 2+ years of experience working as an operation specialist, logistics coordinator or customer success manager.
• Excellent English skills - both written and oral.
• Experience working with online tools like Google Sheets, CRM (Monday/Hubspot), Notion etc
• Experience working with the US market.
• You can work from anywhere in the world, as long as you are available during US Eastern time zone hours.
• Experience working with freight and carriers - a great plus

Your responsibilities:

• Track and monitor production and shipments of orders to ensure 99% on-time delivery.
• Solve logistics and operational problems quickly and efficiently, internally and externally.
• Maintain close communication with DHL, FedEx, and other courier to actively track shipments.
• Communicate clearly and promptly with our customers and partners regarding open tickets and issues, providing coherent solutions
• Collaborate internally with our ops, sales and product team in order to automate and simplify our operations.

Skills

• Ability to work independently and as part of a team
• Comfortable working asynchronously and remotely in a digital workspace
• Superb written communication skills
• All around player with excellent interpersonal skills and ability to multitask
• Positive attitude, empathy, and high energy

Benefits

No, we don’t have Friday happy hours or a fridge packed with 10 different flavors of ice cream in our office. In fact, we don’t have an office.

We offer:

• Fully flexible, location-independent, parent-friendly remote work environment.
• Never-counting-hours and zero-micro-management policy.
• Internationally diverse and dynamic team with a clear vision and strategy.
• Self-development budget.
• Generous stock options package.
• Annual team offsites.
• Fast-paced environment with lots of room for creative freedom.
• An opportunity to work on a real, challenging problem with an amazing team positioned to win.

How to apply

Please send a short blurb about yourself and your favorite ice cream flavor