About the role

As a Customer Success Manager (CSM) for Enterprise Accounts, you will play a critical role in ensuring our largest customers achieve success with Just Words. You will build deep relationships with key stakeholders, drive product adoption, and maximize customer value to foster long-term partnerships.

Responsibilities

Own the customer relationship for a portfolio of enterprise accounts, acting as their trusted advisor.
Drive product adoption by understanding customer goals and proactively guiding them to maximize value.
Monitor health metrics and proactively address risks to ensure high retention and expansion.
Collaborate cross-functionally with Engineering to drive customer satisfaction and growth.
Dive into technical & usability challenges, gathering insights to influence product roadmap and service improvements.

Requirements

Excellent communication skills
Ability to organize tasks and deliver them on time
Ability to understand technical requirements and deliver them to the team
Extremely good at compiling complex results to impactful reports
Strong ability to build relationships and influence executive stakeholders.
Ability to manage multiple accounts with a proactive, strategic mindset.
Experience in Customer Success, Account Management, or a related field, preferably in tech.

About Just Words

The future of Marketing is 1-1 hyper-personalized messaging. However, marketers spent multiple cycles setting up an "octopus" on CRM journey builders to manually write content for each persona and segment. Further, A/B testing is sequential and takes weeks to show results.

We drift away from the old school A/B testing world to dynamic testing. Companies can test 100+ messaging variants within a month, let AI optimize traffic for winning variants, and walk away with insights without operational setup overhead for every A/B test. We put companies in a state of continuous "always-on" testing.