Keeper
We make software for bookkeepers.
Customer Experience Specialist
About the role
What You'll Do
Customer support is a critical function for us. We believe that it's our job to teach our customers how to use our product, not their job to learn it.
We succeed in that job by providing amazingly responsive online chat and writing digestible product documentation. In a nutshell, that's what you'll do at Keeper.
You will:
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Be the first person to answer incoming chat support requests,
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Create and improve customer education materials (FAQs, tutorials, etc.) to help customers answer questions on their own
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Relay common sources of confusion to the CEO and CTO to make the product more intuitive
Who You Are
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You are energized by talking to hundreds of customers per week
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You have a knack for giving simple explanations
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You have a passion for improving documentation and making processes more efficient
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You are familiar with modern SaaS technologies such as Intercom and Salesforce
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Accounting / finance experience is preferred; interest in learning the space is required
Benefits
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Competitive pay and equity
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Unlimited PTO
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100% sponsored Health, dental, and vision insurance
About Keeper
Bookkeepers today are stuck working in excel spreadsheets and homegrown project management solutions to support their clients. Keeper is on a mission to change that.
With our all-in-one tool, bookkeepers can manage their work, communicate with clients, catch hard-to-find errors, and deliver reports to help their small business customers make smarter strategic decisions.
Founded in 2021, Keeper has raised $6M in seed funding, backed by leading tech investors like Y Combinator and founders at top startups like Lattice, Front, Superhuman, Plaid, and more. Keeper currently helps thousands of bookkeepers and accountants manage the books for startups and small businesses across the US.
