Technical Account Executive

Based: Paris, France; San Francisco, US

In-office requirement: At least 3 days per week

The Role

As a Technical Account Executive, you’ll play a crucial role in connecting our platform to our customers’ needs. You don’t need an engineering degree or years of coding experience, but you do need curiosity, the ability to learn quickly, and a drive to become an expert in Lago’s product.

You’ll guide customers through their journey—from the first contact to onboarding—helping them unlock the full potential of our platform. Your role will involve simplifying technical concepts, solving problems creatively, and championing Lago’s open-source ethos.

What You’ll Be Doing

• Become a product expert: Dive into our documentation, learn how Lago works, and use that knowledge to help customers succeed.

• Help customers win: Lead demos, guide proof-of-concepts, and ensure customers see the value of Lago.

• Simplify technical concepts: Break down APIs, integrations, and billing workflows into clear, actionable steps for customers.

• Own and drive your tasks: Take full responsibility for your work, from start to finish, ensuring a smooth experience for customers.

• Collaborate with excellence: Work closely with our engineering, product, and marketing teams to ensure a seamless customer experience.

• Represent open source: Show customers why Lago’s open-source approach gives them control, transparency, and a better way to scale their business.

Who You Are

• Eager to learn: You don’t need to be a technical expert on day one, but you’re excited to pick up new skills and dive into our product.

• A clear communicator: You can explain complex ideas in simple, relatable ways for both technical and non-technical audiences.

• Ambitious and accountable: You aim for excellence while owning your work and driving it to completion.

•Reliable and proactive: You take initiative, solve problems creatively, and thrive in a dynamic environment. You won't expect to bring other people in each meeting (unless absolutely necessary) and take great pride in being able to say things such as "I got it, I've anticipated it and here's what I've already prepped".

• Driven by impact: You’re motivated by meaningful work and love seeing how your efforts help customers and the team succeed.

What We Value

• Talent density: We prioritize hiring exceptional people who raise the bar for everyone around them.

• Velocity of execution: We move fast and value individuals who can make things happen without sacrificing quality.

• Learn fast: We encourage you to fail fast but expect you to learn fast—embracing mistakes as part of growth but ensuring they aren’t repeated.

• Doing what you say (you’ll do) and telling what you do: Accountability and proactive communication are key to succeeding in our geographically distributed, flexible processes.

• Open-source ethos: Transparency and collaboration aren’t just values; they’re how we operate.

Who You’re Not

• Afraid of learning technical concepts: You don’t need to code, but understanding the basics of APIs and integrations is key (and we’ll support you).

• Looking for a laid-back environment: We value focus, ambition, and high standards—this is a place for growth, not routine.

• Reliant on rigid playbooks: This role is about creativity and adapting to the customer, not following a script.

Why Join Lago?

• Work with top-tier talent: Join a team that values excellence, ambition, and accountability.

• Shape the future of fintech: Be part of a fast-growing company building the best open-source billing platform.

• Hybrid work model: Enjoy the balance of in-person collaboration and remote flexibility.

• Competitive package: Competitive salary and stock options.

• Make an impact: Your work will directly shape our product and help customers achieve their goals.

Ready to Build with Us?

If you’re excited about joining a high-talent team to solve meaningful problems and help businesses thrive, we’d love to hear from you. Apply today and let’s build something remarkable—together.