UK / EU Account Manager

Laylo powers drops for some of the world’s biggest creators and brands. Drops have become the predominant marketing strategy for merch, tickets and content and we're building the leading CRM to power them. The platform combines landing pages, messaging, link tracking, and more to empower musicians, artists, celebrities, creators and brands with the tools to drive more sales and streams around their most important moments.

We’re building a next-generation marketing platform complete with drop campaigns, cross-platform messaging, landing pages, and link tracking –giving creators the power to own and activate their fanbase.

As a UK based Account Manager, you will be responsible for managing relationships with our clients in the UK and EU to ensure their success on our platform. You will be the point of contact for our clients, providing support, training, and guidance to help them achieve their marketing goals. Additionally, you will work closely with our sales and product teams to identify opportunities for growth and improvements to our platform based on client feedback.

What will you do?

• Act as the primary point of contact for our UK and EU clients, managing relationships and providing support, training, and guidance to help them achieve their marketing goals.
• Work closely with our sales and product teams to identify opportunities for growth and improvements to our platform based on client feedback.
• Maintain pipeline and customer development inside of our Hubspot CRM
• Create and deliver regular reports to clients on their performance and results using data from our platform and other sources.
• Collaborate with clients to create and execute effective marketing campaigns using our platform's tools and features.

We're looking for someone who:

• Cares about artists and entertainment and wants to build something meaningful. The tools we create will empower the next generation of entertainment, and we take that responsibility seriously.
• Can build out lead lists, projections and pipelines
• Has experience and relationships in the creator and media ecosystem
• Is extremely detail oriented. Understands the importance of both speed and quality, and the trade-offs of choosing one over the other.
• 2-4 years of relevant work experience, including specific experience building and growing a strong sales pipleline

About Us:

Our founders met while building competing consumer startups. We launched multiple products across consumer and SaaS and talked to thousands of fans and creators in the process. In 2020, we realized one of the biggest pain points artists and events face is actually driving their audience from socials into their own CRM.

In 2020, we joined Y Combinator’s summer batch and began building a product that quickly gained strong early traction. We raised from top-tier investors like Eldridge and Sony and have since grown into a team of 17 exceptional individuals spanning product, sales, and operations.

Today, we power drops to millions of fans for some of the biggest names in music, live events, and sports. We’re on a mission to build the next generation of entertainment marketing, helping creators connect with fans like never before.

We have a strong written documentation culture, leveraging Notion to share ideas and record processes and learnings. We try to do as much as possible asynchronously to move quickly and efficiently. We have a daily 30 minute standup and weekly hour long all hands.