Senior QA Manual Tester

Job Title: Senior QA Manual Tester
Department: Product / Tech
Reports to: Product Manager

About LunaJoy

LunaJoy is a leading provider of mental health services, specializing in supporting women through their mental wellness journey. We offer holistic therapy and medication management to help women overcome challenges like postpartum mental health issues. Our dedicated team of professionals works in a collaborative, flexible, and remote environment, ensuring comprehensive care for our clients. We are rapidly expanding and committed to improving access to quality mental health services across the U.S.

Job Overview

We are looking for a QA Manual Tester to join our growing team. As a QA Manual Tester, you will have the opportunity to ensure the quality and reliability of our software products by meticulously identifying and documenting defects, creating comprehensive test cases, and executing thorough testing processes. You will work closely with development teams, product managers, and other stakeholders to achieve a seamless and high-performing user experience for our clients and customers.

As part of the LunaJoy team, you will play an essential role in directly contributing to support the mental health journey of one million women with purpose-driven innovation, unwavering compassion, and transformative care. You will need speed to adapt quickly and efficiently, and the drive to be 1% better every day, constantly striving for improvement. Additionally, you will demonstrate compassion and contribute to a positive work environment by giving and getting joy in your daily interactions. These values will enable you to effectively contribute to important areas of focus and responsibility.

Key Responsibilities:

• Execute manual test cases on software applications to identify defects, bugs, and issues.
• Perform functional, regression, integration, and usability testing based on predefined test plans and cases.
• Verify that software meets business requirements and technical specifications.
• Create and maintain detailed and clear test cases, test plans, and test scripts.
• Document and track defects using a bug tracking tool, providing comprehensive information for developers to resolve issues.
• Prepare test summary reports, documenting test results and highlighting key findings.

Qualifications:

• Understanding of Software Development Life Cycle (SDLC): Familiarity with SDLC, testing methodologies (e.g., Agile, Waterfall), and the role of QA in the process.
• Test Case Development: Ability to create detailed, well-structured test cases, test plans, and test scripts.
• Bug Tracking Tools: Proficiency in using tools like JIRA, Bugzilla, or TFS for reporting and tracking defects.
• Knowledge of Testing Types: Experience with functional, regression, usability, integration, and system testing.
• Basic Knowledge of Databases: Understanding of SQL to validate back-end data and ensure data integrity.
• API Testing: Familiarity with testing APIs using tools like Postman or Swagger (optional but valuable).
• Cross-Browser/Device Testing: Capability to test across different browsers and devices to ensure compatibility.

Nice to Haves:

1. Experience: At least 1–3 years of hands-on experience as a QA Manual Tester or in a related field.
2. Educational Background: A degree in Computer Science, Information Technology, or a related field (preferred but not always required).
3. Certifications (Optional):

• ISTQB Certified Tester
• CSTE (Certified Software Tester)

Why LunaJoy?

• Mission-Driven Purpose: Be a part of an organization dedicated to improving access to mental health care, empowering individuals, and creating positive, lasting change in our communities.
• Flexibility & Work-Life Balance: We offer a fully remote work environment that allows you to work from wherever you're most comfortable. Embrace the freedom of remote work while staying connected with a supportive team. This flexibility enables you to create a workspace that fits your needs, allowing you to focus on making a meaningful impact from anywhere.
• Collaborative & Inclusive Culture: Join a community of diverse talent who share your passion for making a difference. We foster a culture of collaboration, growth, and mutual support to help you thrive in your role.
• Rewarding Compensation: We recognize the value of your work with fair pay, bonuses, and opportunities for advancement as we continue to expand our reach and impact in the mental health space.

Compensation & Benefits:

• Compensations Range: $8 based on the individual's location, experience, qualifications, and applicable federal and state minimum wage requirements.
• Flexibility and development opportunities.
• Access to educational resources and a supportive community of like-minded professionals.

At LunaJoy, we are committed to fostering a diverse, inclusive, and equitable workplace where all team members feel valued and respected. We believe that diversity of backgrounds, experiences, and perspectives strengthens our ability to support women’s mental health. We encourage individuals from all backgrounds, including those from historically underrepresented groups, to apply and join us in creating a positive impact in our communities. Everyone is welcome at LunaJoy, and we are dedicated to building a work environment where you can thrive and bring your whole self to work.

Interview Process

• HR Screen:
  The first phase involves an initial screening with HR. During this stage, we will discuss your experience, skills, and alignment with LunaJoy’s values and culture. This step ensures that you meet the basic qualifications and provides an opportunity for you to learn more about the company and the role.
• Second Phase with Hiring Manager:
  Candidates who pass the HR screen will move on to an interview with the Hiring Manager. In this phase, we dive deeper into your technical abilities, role-specific competencies, and how you approach challenges. The Hiring Manager will assess your fit within the team and your ability to contribute to LunaJoy’s mission.
• Offer Stage:
  After the second phase, successful candidates will move to the offer stage. We will present a formal offer that includes compensation, benefits, and any additional details about the role. This is also your opportunity to ask any final questions before making your decision.
• Onboarding & Training:
  Once the offer is accepted, the onboarding process begins. You will be guided through setting up tools, learning about LunaJoy’s systems and workflows, and engaging in any role-specific training. This phase ensures a smooth transition into your new role, setting you up for success from day one.