Founding Business Operations Lead

About Mach9

Mach9 is at the forefront of leveraging advanced machine learning and computer vision techniques to transform raw geospatial data into actionable insights to help civil engineers build and maintain infrastructure globally. Our first product, Mach9 Digital Surveyor, helps surveyors automatically extract features from large-scale imagery and 3D datasets over 30x faster than today's manual and labor-intensive drafting workflows, accelerating the development of cost-effective and sustainable transportation and utility infrastructure. Mach9 supports leading asset owners and engineering and construction organizations globally solve the toughest engineering design, mission planning, and asset management problems.

Role Overview:

We are looking for a strategic Founding Business Operations Lead to drive finance, strategy, operational excellence, and strategic initiatives at Mach9. In this role, you will be instrumental in shaping the future of our business operations as we scale. You will tackle complex challenges and develop innovative solutions to enhance efficiency, support growth, and maximize the impact of our groundbreaking geospatial technology. This is a unique opportunity to join a high-growth startup at the forefront of machine learning and computer vision, where you will have a direct influence on our success and the opportunity to build and lead a team as we expand.

Key Responsibilities

• Strategic Initiative Execution: Lead cross-functional projects to solve Mach9’s most pressing business & operational challenges, streamline operations, and drive growth.

• Operational Excellence: Develop and implement key operational processes to ensure efficient and scalable operations. Own operational workstreams such as quarterly OKR planning, business reviews, headcount planning, budgeting, and sales operations.

• Financial Management and Strategy: Establish and manage financial operations, including accounting, FP&A, and financial modeling, to support Mach9’s rapid growth. Lead monthly / quarterly / yearly financial planning, support fundraising efforts, and manage investor relations.

• Go-to-Market Strategy: Support the development of go-to-market strategies, including pricing models and market sizing efforts. Collaborate with sales teams to move customers through the sales funnel and enhance customer acquisition and retention.

• Cross-Functional Leadership: Lead cross-functional initiatives to drive Mach9’s strategic goals, ensuring alignment across teams and optimizing collaboration. Act as a conduit between finance, legal, product, and sales functions to streamline communication and execution.

• Partnership with Finance and Legal: Work closely with finance and legal teams on customer and employee contracts, as well as regulatory matters.

• Problem Solving: Address diverse business challenges with resourcefulness and creativity to achieve optimal outcomes.

• Product and Market Insights: Conduct market research and gather product feedback to inform product development and market entry strategies. Engage with customers and stakeholders to understand needs and identify opportunities for product improvements.

• Data-Driven Decision Making: Utilize data analytics to inform strategic decisions. Build internal analytics tools and dashboards to track key performance metrics and support executive reporting.

Required Skills and Experience

• Self-Starter Attitude: Proactive and solution-oriented approach, with the capability to work independently and drive initiatives forward.

• Business Acumen: Strong passion for business strategy, development, and operations, with the ability to navigate complex challenges.

• Financial Acumen: Strong background in financial modeling, corporate finance, and investor relations, with a proven track record of supporting successful fundraising rounds and managing financial operations.

• Analytical and Problem-Solving Skills: Advanced proficiency in data analysis and problem-solving, utilizing tools such as SQL and Excel to drive insights and strategic decisions.

• Operational and Strategic Leadership: Experience in establishing and leading business operations in high-growth environments, with a focus on process optimization and strategic execution.

• Communication and Interpersonal Skills: Excellent written and verbal communication skills, with the ability to engage effectively with stakeholders at all levels and facilitate cross-functional collaboration.

• Adaptability and Initiative: Ability to thrive in a dynamic and ambiguous environment, demonstrating a proactive and resourceful approach to solving complex business challenges.

• Technical Proficiency: Familiarity with data analysis tools, CRM systems, and financial software, with the ability to quickly learn and adapt to new technologies.

Desired Qualifications

• At least 5 years of experience in a role related to finance, business operations, or consulting. We have a strong preference for candidates that have seen what greatness in BizOps / Finance looks like at other rapidly growing startups

• Deep experience with or interest in the industrials category, and specifically surveying and mapping technologies, including mobile mapping, UAVs, and aerial survey systems