Pharmacy Onboarding & Adoption Specialist

The Opportunity

At MedMe Health, we’re transforming pharmacies into healthcare hubs, enabling them to deliver clinical services at scale. As our Pharmacy Onboarding & Adoption Specialist, you’ll play a key role in ensuring our mid-market, enterprise, and key accounts successfully implement and maximize the value of MedMe’s platform.

When traditional customer support isn’t enough, you’ll step in to lead onboarding, optimize workflows, and drive long-term adoption. You’ll work closely with pharmacy teams—helping them configure MedMe, troubleshoot challenges, and integrate new services into their daily operations. Many pharmacies will need to adjust their operational processes to adopt new ways of working, and you’ll be their trusted guide in making that transition seamless.

This role is perfect for someone with hands-on experience with B2B SaaS onboarding, helping pharmacies adopt new services, workflows, and technology solutions. If you thrive in hands-on, problem-solving roles, enjoy working directly with customers, and want to shape the future of pharmacy care, we’d love to meet you!

This is a remote role, but flexibility to support both PST & EST time zones is required. Occasional travel may be needed for on-site pharmacy visits and training sessions.

About MedMe Health

At MedMe, we are passionate about empowering pharmacists to provide services beyond just prescribing. Our mission is to build an all-in-one cloud-based platform that enables pharmacists to schedule, document, and manage clinical services at scale. With over 4,000 pharmacies using our software, we’ve facilitated more than 25 million patient services, transforming pharmacies into community health hubs across Canada and beyond.

What You’ll Do

Onboarding & Implementation

• Lead end-to-end onboarding for new pharmacy accounts, ensuring smooth platform setup and configuration
• Deliver high-touch, personalized training (remote or on-site) to ensure pharmacy teams are confident in using MedMe
• Configure and optimize MedMe’s platform settings to align with pharmacy workflows, implementing technical workarounds, automation settings, and best-fit integrations as needed.
• Standardize onboarding processes by developing playbooks, training materials, and best practices
• Provide on-site support for pharmacies needing extra hands-on assistance, particularly those with lower digital proficiency

Pharmacy Workflow Optimization & Issue Resolution

• Proactively address low adoption by identifying pharmacies with low engagement and implementing targeted intervention strategies
• Engage directly with pharmacy teams (virtually or in-person) to troubleshoot issues, optimize workflows, and ensure seamless MedMe integration
• Guide pharmacies through operational workflow adjustments to ensure MedMe can be fully embedded
• Act as the go-to problem solver by diagnosing and resolving setup issues, account configurations, and adoption barriers
• Build trust with pharmacy teams by understanding pain points to advocate for platform improvements and enhance future product development

Adoption Metrics & Continuous Improvement

• Monitor pharmacy engagement metrics to track usage trends and identify opportunities for proactive support
• Drive adoption improvements through data-driven strategies to increase usage and satisfaction
• Collaborate cross-functionally with Customer Success and Sales to address challenges and strengthen long-term account relationships

About You

• A problem-solver who thrives in fast-paced or ambiguous situations and enjoys working hands-on with customers
• A workflow optimizer who can help pharmacies adjust and improve their operational processes for better platform adoption
• A tech-savvy troubleshooter who can quickly diagnose issues, configure platforms, and ensure smooth adoption
• A listener with exceptional interpersonal skills, able to empathize with customer frustrations and translate them into actionable solutions
• A builder who can tailor workflows, creatively optimize configurations, and find innovative ways to make things work - even within constraints
• A team player who collaborates across functions to drive adoption, learning, and growth for clients and MedMe alike
• A trusted advisor, with strong communication skills and the ability to break down technical concepts into simple, actionable steps

Qualifications

Required:

• 4+ years in B2B SaaS onboarding, implementation, or customer success
• Strong technical aptitude - able to configure and troubleshoot SaaS platforms
• Excellent communication skills, both written and verbal
• Flexibility to work across PST & EST time zones as needed
• Ability to travel occasionally for on-site support and training

Preferred:

• 2+ years working with pharmacies (e.g., regional manager, pharmacy service adoption, or customer training) or experience with healthcare or pharmacy SaaS solutions
• French proficiency
• Background in process improvement, workflow optimization, or training
• Familiarity with user adoption strategies and behaviour change in professional settings

How We Hire

MedMe is committed to a fair and equitable hiring process for all candidates. To ensure that each candidate’s journey is consistent and the selection process is unbiased, the team at MedMe will not be responding to any personal messages regarding this role or other opportunities.

The Interview Process

1. A 30-minute HR screening to assess your fit with MedMe’s culture and the role
2. A short practical case study to showcase your problem-solving and communication skills
3. A 30-minute call with the Chief of Staff or Co-founder, focusing on how your goals align with MedMe’s mission and operational needs
4. An offer, contingent on mutual alignment

Perks at MedMe

• Comprehensive Health Benefits: Full coverage for dental, vision, physical, and mental health, plus a health spending account to cover additional wellness needs
• Group RRSP: Secure your future with our Group Registered Retirement Savings Plan (RRSP)
• Professional Development: We support your growth with a yearly budget dedicated to learning opportunities
• Work-from-Home Stipend: A dedicated stipend to help set up and maintain your ideal home office
• Office Closure for Holidays: Enjoy 1-2 weeks of company-wide office closure during the holidays
• Company Retreats: Participate in exciting on-site team retreats for collaboration and bonding

Location

This is a remote role, but flexibility to support both PST & EST time zones is required. Occasional travel may be needed for on-site pharmacy visits and training sessions.

MedMe is a proud equal opportunity workplace that is committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We’re looking for motivated and compassionate people who can execute from the ground up and support the work that MedMe believes in.

MedMe is committed to developing an inclusive, barrier-free recruitment process and work environment. Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please share in your application.