Technical Integration Engineer

Meet Method

We built Method to propel the next decade of consumer finance. Method’s APIs are redefining financial connectivity with real-time read-write access to consumer liability accounts and bringing consumer finance one step closer to being autonomous.

We are built on the tenets of consumer permissioned data access to enable financial institutions to deliver the most competitive products and seamless experiences to the consumer. We have helped 4+ million users connect 30+ million liability accounts, credential-less, save millions in interest and fees and get access to billions of dollars in personalized loans. We have partnered with 60+ financial institutions - including Bilt Rewards, SoFi, PenFed, Figure, Happy Money and Aven - to deliver frictionless, personalized and engaging user experiences. 

We’re a team of 30+ people spread across offices in Austin, Washington D.C., and New York City! We’re excited to continue the momentum working alongside our investors and advisors from Andreessen Horowitz, Emergence Capital, Y Combinator, Avra, and Ardent. To learn more about us, check out our <u>blog</u>!

The impact

As a Technical Integration Engineer, you’ll work closely with Method’s customers, as well as our Customer Success and Engineering teams. We’re looking for a candidate who wants to drive customer initiatives forward through thoughtful problem-solving, technical expertise, organizational planning, and outstanding execution. 

What you'll do

• Research, troubleshoot, develop, and implement creative solutions for our customers

• Act as a Method Subject Matter Expert (SME) by working closely with our Engineering and Customer Success teams

• Create and update documentation for frequently asked questions to help drive customers towards self-sufficiency and to increase leverage across teams. (The most useful docs will not just include answers, but also troubleshooting steps and key data customers can collect to help them self-diagnose problems!)

• Identify patterns and contribute to product and system improvements

• Improve engineering’s tools and documentation processes

• Ensure an excellent Method experience for our customers, and gather feedback on ways that Method can build the next generation of user-focused solutions

Who you are

• 3-8 years of experience in a technical customer engineering role ideally with fintech and/or API-focused companies

• Experience working with some combination of Node / JavaScript, React (or similar framework), Postgres (or similar relational database), and MongoDB / NoSQL

• Familiarity with modern web services and APIs

• Strong business sense and understanding of underlying drivers and strategy of customer technical needs

• Have the ability to work with a high degree of autonomy but also enjoy working dynamically with a wide range of people, both internally and externally

• Have the motivation and flexibility to work well in a high-growth environment where things change quickly

• Have strong communication skills, both verbal and written, and be able to work under pressure to solve technical problems for Method’s customers

Extra awesome

• Experience in Financial Services / fintech.

• Experience working at a smaller stage company / start-up environment