AI Prompt Engineer & Customer Success Specialist

About the Role

We are looking for a passionate and hands-on AI Prompt Engineer & Customer Success Specialist to join our team. This role is ideal for someone who enjoys working directly with AI, experimenting with prompts, and refining automation systems to improve AI-driven mobile testing. You will play a critical role in shaping how AI interacts with users, ensuring high-quality output and exceptional customer experiences.

Prompt engineering is a fast-growing field that enables non-programmers to influence how AI functions, making this an exciting opportunity to be at the forefront of AI automation and software development.

Key Responsibilities

• Design, test, and optimize AI prompts to enhance mobile testing automation.
• Work closely with clients to understand their needs and improve AI-driven testing solutions.
• Experiment with prompt variations to fine-tune AI performance.
• Analyze and iterate on prompt strategies based on AI responses and client feedback.
• Collaborate with developers to improve AI capabilities and automation workflows.
• Assist customers with troubleshooting and refining AI interactions.
• Document best practices for prompt engineering and contribute to team knowledge sharing.
• Apply problem-solving methodologies like the 5 Whys Method to uncover root causes of customer challenges, ensuring lasting solutions and enhanced user satisfaction.

Who You Are

We’re looking for someone who:

• Is passionate about AI and automation—you enjoy hands-on experimentation with AI tools.
• Has experience or strong interest in prompt engineering, natural language processing, or AI automation.
• Enjoys solving complex problems and iterating on solutions.
• Has excellent communication skills and can explain AI-driven solutions to customers.
• Is comfortable working in a fast-paced, startup environment where creativity and initiative are valued.
• Loves solving the right problems, making customers happier, and preventing recurring issues by proactively identifying underlying causes.

Preferred Qualifications

• Experience using ChatGPT, Claude, Bard, or similar AI tools.
• Background in linguistics, cognitive science, AI, or automation is a plus.
• Strong analytical skills to evaluate and refine AI responses.
• Prior experience in customer success, technical support, or AI operations is a bonus.
• Familiarity with the 5 Whys Method or other structured problem-solving techniques to improve customer experience.

Why Join Us?

• Be part of a cutting-edge team working on the future of AI-driven automation.
• Gain valuable experience in prompt engineering, a rapidly growing field.
• Work in a remote, flexible environment with opportunities for growth.
• Collaborate with a team that values creativity, innovation, and problem-solving.

If you are excited about shaping the future of AI and enjoy working directly with AI prompts and automation, we’d love to hear from you!

Apply now and become a key player in the evolution of AI-driven automation.