Netomi

Self-Driving Customer Care

Sr. Front End Engineer

Location
Toronto , Canada
Job Type
Full-time
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About the role

At Netomi AI, we are on a mission to create artificial intelligence that builds customer love for the world’s largest global brands.

Some of the largest brands are already using Netomi AI’s platform to solve mission-critical problems. This would allow you to work with top-tier clients at the senior level and build your network.

Backed by the world’s leading investors such as Y-Combinator, Index Ventures, Jeffrey Katzenberg (co-founder of DreamWorks) and Greg Brockman (co-founder & President of OpenAI/ChatGPT), you will become a part of an elite group of visionaries who are defining the future of AI for customer experience. We are building a dynamic, fast growing team that values innovation, creativity, and hard work. You will have the chance to significantly impact the company’s success while developing your skills and career in AI.

Want to become a key part of the Generative AI revolution? We should talk.

We are looking for a Senior Software Engineer with extensive experience in building front end experiences for web and mobile web. You will work closely with Product, UX and Engineering teams to translate Product requirements and UX into user interfaces for our SaaS product. You bring experience in coding, fixing, executing and versioning of new and existing code for SaaS applications. 

If you're passionate about solving customer problems through easy-to-use and elegant user interfaces, and building interfaces that will drive product adoption in the exciting area of AI while also having the opportunity to learn, explore, and work on emerging technologies, Netomi is the perfect place for you.

Responsibilities

  • Ensure the technical feasibility of UI/UX and maintaining the highest design standards and patterns across all of Product - owning all front-end build and test systems
  • Build and maintain an interactive UI library of components, aligned with our static design library, assuming full ownership of versioned distribution throughout the development team
  • Translate designs and wireframes into high-quality code.
  • Own the process to ensure adherence of all deployed UI modules against established standards 
  • Work with Backend, Data Science and DevOps engineers for API implementation and design that enables great front end experience
  • Act as the technical expert bridge between the UX and Development teams, proactively ensuring close collaboration and coordination between the teams to get to outcomes 
  • Optimize UI application for optimal performance and scalability

Requirements

  • 5+ years experience in building UI-heavy features, preferably for a highly used B2B SaaS application.
  • Mastery of JavaScript or TypeScript, HTML5 and CSS3.
  • Hands-on experience with Vue.js (or React or Angular).
  • Knowledge of NodeJS as a backend for web applications is a plus.
  • Great knowledge of common web services technologies such as GraphQL, REST and Web Hooks.
  • Hands-on experience in architecting large-scale front-end applications.
  • Experience with one or more unit, component and integration testing tools such as Jasmine, Karma, Jest, Mocha, Cypress.io etc.
  • Great knowledge of UI code compilation, packing and distribution management
  • Excellent written and verbal communication skills in English
  • Familiarity with Agile/Scrum software development 
  • Comfortable working closely with an overseas distributed team and flexible with working across timezones
  • University degree in Computer Science, Engineering or equivalent preferred

Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

About Netomi

Netomi's AI enables self-driving customer care for companies like HP, Westjet, Singtel and more. By autonomously resolving over 70% of support tickets on email, chat, messaging, social and voice, companies using Netomi reduce support costs, boost customer happiness, enhance agent productivity and automate up-sell.

Netomi
Founded:2015
Team Size:104
Location:San Mateo, CA
Founders
Puneet Mehta
Puneet Mehta
CEO