Implementation Manager

About Numeral:

Numeral automates sales tax compliance for ecommerce and SaaS companies. We are a YC W23 startup that’s growing extremely fast and tackling a major market. If you’re looking to make a huge impact at an early-stage, hypergrowth company, read on.

💁 Position Overview:

The Implementation Manager position is a dynamic role designed for someone excited to establish the playbook for how we set up customers for success on the Numeral platform.

Numeral is a magical experience that allows companies to put their sales tax compliance on autopilot. But, for a truly hands-off, automated experience, companies need to make sure their accounts are configured properly. That’s where you come in.

You’ll be working directly with our largest customers. And, you’ll work cross-functionally with teams across Numeral, from sales and support to design and engineering. You are a project-lead and quarterback, and your goal is to move our newest clients over the finish line as fast as possible.

📝 Responsibilities:

• Manage a portfolio of clients, helping them fully onboard with Numeral.

• Become an expert at how Numeral operates, learning every part of the how our operations fit together.

• Hop on calls and answer daily emails from clients in a timely and professional manner.

• Go above and beyond to offer a truly awesome experience for our newest customers.

• Always be thinking and providing feedback about how our onboarding process can improve.

• Move fast, but also have an intense attention to detail, so that clients are set up for success in the long-run.

🎓 Qualifications:

• At least 2 years of professional experience in customer success, account management, biz ops, or consulting roles.

• Client advocate: You go above and beyond to create an awesome customer experience.

• Highly organized: You pay attention to the tiniest details and create personal systems in your day-to-day to ensure nothing slips.

• Project manager: You can see a problem and recognize the steps needed to overcome obstacles. And then, you can execute. You’re able to work cross-functionally with ease.

• Multitasker: You can juggle multiple clients and projects and issues at the same time, and again, ensure nothing slips.

• Selfless: You assist your teammates, support your clients, ultimately, help Numeral become better each day.

Benefits:

• Competitive salary

• Stock options

• Full healthcare

• Generous vacation

• Access to 401(k) program

Location

The Implementation Manager can work out of our San Francisco, CA headquarters. Remote in the US is also okay.