Business Operations (BizOps) Lead

The Opportunity

• Distributor: Despite major investments by HVAC distributors, the vast majority of HVAC purchases involve an in-person transaction at a physical location, with eCommerce share in the single digits for most distributors.
• Contractors: Over 90% of the 111k contractors in the $50B /yr US HVAC services & systems market are small businesses. These contractors typically do not have staff to manage software tools, leaving them reliant on handwritten quotes or generic quoting tools without any of the inputs they need.
• Consumers: These same contractors also struggle to identify rebate eligibility that could reduce system cost for higher-efficiency systems and heat pumps.
• The Onsite Solution: Traditional eCommerce doesn’t serve the needs of the multi-step (manufacturer to distributor to contractor to homeowner) sales process within HVAC and other similar businesses. Onsite is building the integrated catalog, sales suite, and eCommerce experience that will change how distributors and contractors transact.

Our Current Product

Onsite is revolutionizing digital selling within HVAC by making contractor proposal creation as simple as checking out of eCommerce at their HVAC equipment vendor. Onsite’s platform allows contractors of any size to create professional in-home proposals with no setup or upkeep. We do this by equipping HVAC distributors (who sell HVAC equipment to contractors) with digital catalogs preloaded with pricing, product details, and templates that allow contractors to create a professional proposal in under 10 minutes and sell in-person.

Company Leadership & Investors

Onsite’s founders have both successfully built businesses helping front-line workers adopt technology. Prior to founding Onsite, Gautam (CEO) was the founder of Rickshaw (YC W14) a logistics startup that was acquired by DoorDash. Gautam has founded 3 YC companies and he brings experience from engineering teams at leading tech companies like Amazon & Dropbox. Jamie (COO) was the first business hire and GM at Mason (YC W16) where his team deployed thousands of connected devices across medical & industrial applications. More recently, he launched the delivery program at MOD Pizza across 10,000+ store employees, taking it from a pilot to over $100m in annual revenue.

Onsite is proud to be backed by Y Combinator (S21), Google Ventures, Global Founders Capital, and other strategic investors.

Role Overview:

We’re looking for a high bit-rate, detail-oriented Business Operations Lead to join our dynamic team. The role will be critical to delivering great experiences for our distributor & contractor customers and helping us build the ops playbook to support our rapid growth. We are looking for someone that is adaptable that can excel across a wide range of responsibilities (data management, project management, and account management to name a few). We are prioritizing someone with the right attitude and aptitude to learn quickly and drive improvement.

Your compensation will include meaningful equity in our seed-stage company. This role reports directly to our COO and will actively influence company strategy and provide leadership opportunities as the team continues to grow.

Some key responsibilities we will rely on you for:

• Lead the onboarding process for new customers, ensuring a seamless and supportive experience.
• Manage key product & customer data from entry to delivery within the platform.
• Support complicated implementations and help to ensure delivery of requirements across Onsite teams.
• Lead execution of internal & customer-facing projects and management of key accounts.
• Identify areas for operational improvement and implement new processes to enhance efficiency and customer satisfaction.
• Handle customer inquiries with empathy and provide outstanding service through multiple channels (email, chat, and phone).

Job Requirements

• At least 2 years of experience in operations, finance, biz ops or a similar role at a startup or similar high-paced environment.
• Strong Excel skills with the ability to effectively clean & manipulate data. A live Excel screenshare assessment will be a part of our interview process.
• We have a strong preference for West Coast candidates, particularly in the Bay Area or Seattle
• Willingness to travel up to 20%, including our regular team "Onsites"

What else will make you successful in the role:

• A self-aware approach to rapidly learn, identifying knowledge gaps, and proactively building your understanding.
• The desire to be an integral part of a high-performing team.
• An ownership mentality that takes responsibility for the outcome.
• Recognition of areas of improvement for yourself & the company, with a collaborative solution-oriented approach to problem-solving.
• Effective spoken and written communication that is able to adapt styles for different stakeholders.
• Empathy for small business owners and a deep appreciation for the work performed by the trades.
• An added bonus if you have experience in the trades, particularly HVAC!