Open

tl;dr

Open.cx is an AI-powered, all-in-one customer support and communication platform designed for enterprises and high-growth businesses.

In the last few months, our customers have processed and resolved thousands of complex issues using our AI agents in industries like payment service providers, security, and e-commerce.

https://youtu.be/FhPEcRJV_hw

Today, Open is the only AI customer support platform in the WORLD that allows you to train AI agents from more than 27 sources in one click, deploy these agents on the Web (widget), email support, phone calling support, SMS, WhatsApp, Slack, and more channels (ALL AI)— while giving you very precise auto-recommendations on how to make your AI agents better. You can train these agents to solve the most complex support problems (L2 and L3 support issues and way beyond simple text answers).

(Unified AI inbox for web, email, SMS, WhatsApp, phone calls and more)

(Outbound support with AI phone calls, AI SMS Messages, and emails)

(Contacts are auto-enriched with AI)

(Train your AI agents with pre-made knowledge connections)

(Complete control over your AI channels, settings, phone numbers and more)

(Built with security in mind)

(Easy-to-understand reports)

Problem

The current customer support and communication landscape is fundamentally flawed:

1. Scaling without sacrificing quality:

   Companies struggle to manage increasing ticket volumes across channels while maintaining high customer satisfaction. Adding headcount isn’t sustainable, and current tools lack the intelligence to keep up.

2. Fragmented and unintelligent tools:

   Businesses rely on a disconnected array of systems—one for email, another for phones, and another for chat. These tools don’t communicate, and even AI-based solutions are often limited to handling basic inquiries, leaving agents burdened with complex tasks.

   Ask yourself: How many tools did you use in 2024 to talk to your customers and to understand them better? We think it should be one.

3. Inadequate AI for Enterprise Needs:

   Current AI agents are optimized for basic, repetitive tasks like FAQs or simple ticket routing. They fail to handle the complexity of enterprise operations, where business rules, workflows, and logic require tailored, context-aware AI that can adapt to each organization’s unique needs. Enterprises need AI that doesn’t just automate—it understands, acts, and integrates into their processes.

This inefficiency leads to slow resolutions, frustrated customers, and rising costs.

Solution: Open.cx

1. AI at the Front Line:
   Open.cx’s AI manages all channels—web, phone, email, WhatsApp, chat, SMS, and Slack— fast, accurate, and consistent responses for every interaction.
2. Clear Handoff to Humans:
   When human intervention is needed, Open.cx simplifies the transition, we allow AI and human agents to collaborate effectively in a unified workspace.
3. Optimized for Complex Support (L2, L3):
   We excel at handling advanced (L2 and L3) tickets, from technical troubleshooting to intricate workflows, going far beyond basic automation.
4. Trainable:
   We integrate with 28+ training sources (Notion, Confluence, Google Drive, Dropbox, and more), so wherever your customer support knowledge resides, we can sync it with the AI.
5. Enterprise-Grade Features:
   With customizable workflows, deep business logic integration, and advanced automation.
6. Massive Customer Understanding:
   Our Voice of Customer (VOC) feature provides actionable insights from every interaction, helping businesses improve products and prioritize features.

Ask

If your company gets more than 5,000 support tickets per month, let us know—we can help. We have a high-touch approach, and our product is super fun to work with (not my words, XD).

mo@open.cx or book a call.