Customer Success Manager

About Peoplebox

Peoplebox is a AI led talent platform that help companies attract and retain great talent.

It offers OKRs, Talent management, Talant intelligence products and integrates with all work tools (Slack, MS Teams, SQL, Jira, Salesforce, etc.) to build a high-performing culture.

We are helping 500+ companies, including Disney+, Razorpay, Whatfix, Redbus, Exotel, Khatabook.

Job Description:

As a Customer Success Manager at Peoplebox.ai, you will play a crucial role in ensuring our clients achieve maximum value from our software. You will be the primary point of contact for our customers, helping them to effectively implement, adopt, and optimize our platform to meet their strategic objectives. Your success will be measured by customer satisfaction, retention, and growth.

Key Responsibilities:

• Customer Onboarding:

• Lead the onboarding process for new customers, ensuring a smooth and successful implementation of the Peoplebox.ai platform.

• Conduct training sessions and provide resources to educate customers on best practices.

• Customer Relationship Management:

• Build and maintain strong, long-lasting relationships with key stakeholders within customer organizations.

• Act as the primary point of contact for customers, addressing any issues, concerns, or feedback they may have.

• Product Expertise and Support:

• Develop a deep understanding of the Peoplebox.ai platform and stay updated on new features and enhancements.

• Provide expert guidance and support to customers, helping them to fully leverage the platform’s capabilities.

• Customer Advocacy:

• Serve as a customer advocate, communicating their needs and feedback to the product development and marketing teams.

• Identify opportunities for upselling and cross-selling additional Peoplebox.ai products and services.

• Performance Tracking and Reporting:

• Monitor customer usage and engagement metrics, identifying areas where customers may need additional support or training.

• Provide regular reports and updates to customers on their progress and success with the platform.

• Retention and Renewal:

• Drive customer retention by ensuring high levels of satisfaction and demonstrating the ongoing value of the Peoplebox.ai platform.

• Manage the renewal process, addressing any concerns and ensuring timely contract renewals.

Qualifications:

• Bachelor’s degree in Business, Marketing, Communications, or a related field.

• 3+ years of experience in customer success, account management, or a related role, preferably in a SaaS or technology company.

• Proven track record of managing and growing customer accounts.

• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers.

• Strong problem-solving skills and the ability to think strategically.

• Familiarity with OKR and performance management concepts is a plus.

• Proficiency in CRM software and other customer success tools.

What We Offer:

• Competitive salary and benefits package.

• Opportunities for professional growth and development.

• A collaborative and innovative work environment.

• The chance to make a meaningful impact on the success of our customers.

Peoplebox.ai** is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.**