Forward Deployed Software Engineer

Company Overview

Promise empowers utilities and government agencies to create flexible, affordable solutions for individuals struggling with debt. Our innovative approach to payment plans and relief distribution significantly improves enrollment and recovery rates, helping individuals clear debts faster and reducing delinquencies for our partners.

We treat people facing financial difficulties with respect and dignity, providing the tools and resources they need to thrive. Our team includes experts from companies like Palantir, Google, Stripe , and esteemed government leaders.

Backed by over $50 million in funding from top investors such as 8VC, Kapor Capital, XYZ Ventures, and Howard Schultz, we've been recognized as one of Fast Company's "World's Most Innovative Companies of 2022."

Role Overview
As a Forward Deployed Software Engineer at Promise, you will take charge of our software solutions, working directly with customers to make sure they work seamlessly for everyone, from city centers to remote rural areas. You'll set up, fine-tune, and troubleshoot our product implementations, tailoring them to meet real-world needs. Your work will help expand our reach, making useful technology available to more people.

We’re looking for someone who is passionate about using technology to make a difference, skilled in solving tough software problems, and ready to adapt and expand our products to help more communities. If you thrive on making tech work for the greater good and love tackling challenges that matter, we'd love to have you on our team.

What You’ll Do

• Interact directly with customers to understand their needs, provide technical solutions, and see firsthand the impact of your engineering in action.
• Demonstrate a 'whatever it takes' attitude to make our technical implementations successful with customers, proactively addressing challenges and ensuring the highest level of service and support.
• Develop custom applications, where the quality and innovation of your coding contribute to our product's uniqueness, success, and real-world impact.
• Execute high-stakes technical projects in close proximity with our customers, doing anything needed to ensure project success and team efficiency.
• Drive architectural discussions with fellow engineers, shaping the technical foundation of projects and influencing their scalability, performance, and overall success.

What Will Enable You:

• At least 7 years of experience in software engineering at a product-driven company, coupled with keen interpersonal awareness and enthusiasm for customer engagement. You thrive on being in close proximity to the problems your software is meant to solve.
• Completed undergraduate studies in Computer Science or a related field.
• Proficiency in programming languages such as Java, Python, JavaScript/TypeScript, or C++. If you excel in other languages, we recognize and value that expertise.
• Practical knowledge of database technologies, including SQL (like PostgreSQL, MySQL) and NoSQL systems (like MongoDB, Cassandra).
• Hands-on experience or familiarity with cloud platforms, with emphasis on Google Cloud, and an understanding of tools such as Docker and Kubernetes.
• Familiarity with version control tools and experience or interest in CI/CD pipelines, including but not limited to tools like Jenkins, Travis CI, or CircleCI.

Promise is an equal opportunity employer and does not discriminate against any applicant or employee because of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or military or veteran status. Additionally, the Company complies with applicable state and local laws governing non-discrimination in employment in every jurisdiction in which it operates. Promise is committed to promoting diversity and inclusion in the workplace. We also provide reasonable accommodations to qualified individuals with disabilities, pregnant individuals, and those with sincerely held religious beliefs, in accordance with applicable laws.

Promise engages in US government contracts and restricts hiring to US persons, which includes US citizens and permanent residents (e.g., Green Card holders). Additionally, candidates must reside in the US.