Collections Associate

At R2, we believe that small and medium businesses (SMBs) are the productive engine of society. SMBs make up over 90% of companies in Latin America, yet they face a $1.8 trillion credit gap. Our mission is to unlock their potential by providing innovative financial solutions tailored to their needs.

R2 partners with leading platforms to embed financial services that SMBs can leverage effortlessly, starting with revenue-based financing. We are a tight-knit team with experience at organizations such as Amazon, Google, Uber, Mercado Libre, Globant, and J.P. Morgan. We are backed by world-class investors such as Gradient Ventures (Google’s AI-focused fund), General Catalyst, Hi Ventures, Cometa, Y Combinator, Femsa Ventures, Prosus, Endeavor Catalyst, among others.

As we continue expanding, we are looking for a Collections Associate to join our team and oversee collections operations across Mexico, Colombia, Chile, and Peru. This role is ideal for a professional with extensive experience in collections, strong analytical skills, and the ability to manage multi-country portfolios.

Key ResponsibilitiesPortfolio Management & Optimization

• Manage and oversee preventive and early-stage collections strategies.
• Ensure proper execution of manual and automated collections processes.
• Continuously monitor portfolio performance and implement corrective actions as needed.
• Coordinate with internal and external stakeholders to drive efficient recoveries.
• Perform core collections tasks, including:
  • Handling inbound and outbound collection calls.
  • Responding to emails and customer inquiries.
  • Direct contact with clients for payment negotiations.
  • Monitoring and measuring payment commitments, recovery rates, and collected funds.
  • Other collections-related activities involving direct client interaction.

Performance Monitoring & Data-Driven Strategies

• Track and analyze key collections metrics, including roll rates, response rates, and recovery efficiency.
• Manage communications across multiple channels (WhatsApp, email, SMS, and phone calls) to maximize customer engagement.
• Ensure accurate processing of payment commitments and reconciliations.
• Provide data-driven insights to improve collections performance and efficiency.

Process Automation & Digital Collections (Support role, not primary responsibility)

• Participate in initiatives to enhance automation and optimize digital collections strategies.
• Support the implementation and performance evaluation of digital collections tools, including AI-driven solutions.
• Assist in Champion-Challenger testing to measure effectiveness across different recovery approaches.

Requirements

• 3+ years of experience in collections management, preferably in financial services or fintech.
• Expertise in preventive collections and early-stage recovery strategies.
• Experience managing multi-country portfolios in Latin America.
• Proficiency in Microsoft Excel, data management, and data analysis.
• Strong verbal and written communication skills at managerial and executive levels.
• Ability to adapt to change, work in a fast-paced environment, and demonstrate a proactive attitude.
• Fluent Spanish, with basic to intermediate English proficiency for written and verbal communication.

What We Offer

• Vacations: 15 days per year, starting after month 3.
• Holidays: 12 public holidays + Birthday Off based on our PTO policy.
• Annual compensation cycle based on both individual and organizational performance.
• English, Spanish, or Portuguese classes with Nulinga.
• Laptop provided by R2.