Founding Growth & Operations

About Roame

Our mission is to make travel perfect. We empower everyone to search for flights using their credit card points and miles. By constantly monitoring available flight stock, we delight millions of users by finding them their dream flights and have saved members tens of millions in flights.

We are growing extremely quickly: Hundreds of thousands of users, many of which are paid — this is just the beginning.

Roame was part of Y Combinator’s Summer 2023 class.

The Role

We are hiring a Founding Growth & Operations team member who has an owner mentality, can wear many hats, and is crazy for points. With Roame, there is no limit to how much responsibility you can take on from growth to operations to even product.

You will report directly to the CEO and work closely with the engineering team. This position is in San Francisco with at least 4 days in-office per week.

Responsibilities

• Growth: Own and run the growth function end-to-end, including: demand generation, marketing, conversion, community-building, and more. Craft growth processes for scale and constantly experiment. You’re relentless about operational excellence and always launching new ideas. You’ll help take our growth to new heights through constantly refining processes, iterating on growth experiments, and constructing playbooks that will scale with exponential growth.
• Operations: You will assist with various internal operations projects, related to finance, product research, partnerships, etc. as needed. Build for scale and efficiency. We have grown exceptionally fast and expect that growth to continue to accelerate. Identify areas for process improvement and efficiency gains, and scope new processes when needed. Be relentlessly curious, creative and proactive in implementing solutions to critical issues.
• Data Analysis: You will analyze business and user behavior data to help inform decisions.
• Customer Support: You will manage and improve the customer support processes to ensure we deliver an excellent customer support experience.
• Management & Partnership: Ability to manage contractors and partners.

What are we looking for?

• Passion for travel and all things points & miles.
• 3+ years of experience leading projects in marketing, growth, operations, consulting, or banking. Former founder or startup experience preferred.
• Strong project management skills and ability to lead complex, cross-functional initiatives.
• Excellent analytical thinking and problem-solving skills.
• Bias for action and will to succeed; highly resourceful.
• Adaptability and are comfortable amidst ambiguity, changing directives, and rapidly evolving market conditions.
• A reputation for being a hard working, no-ego, no-politics, honest, and accountable team player who constantly raises the bar and is passionate about making an impact.

Why join Roame?

• Join us as we fundamentally change the world of travel and points
• Robust health, dental, and vision plans
• Access to Flexible Spending Account (FSA)
• Generous 401(k) plan with matching
• Access to commuter benefits
• Free lunch at office in San Francisco
• Company offsites with travel in business class using points

Our company culture, or why you may or may not be excited about joining us:

Culture:

• Strong work ethic is a significant competitive advantage

  As a startup we are trying to change the world and take on many large competitors. If this were easy, everyone would be doing it. Raw hours make a huge difference when facing overwhelming odds. We believe that having a strong work ethic is a competitive advantage, and we expect everyone at Roame to put in their best effort when they’re at work.

• Going above and beyond

  Have an idea? Disagree with folks (founders)? Action speaks orders of magnitude louder than words, show us. Speaking up is not for everyone, but building to prove/disprove is. Our job is to delight our customers, anything to make their lives magical is in line with our mission. We got here because lightning struck the same place multiple times, but not without taking the first step. We can’t resist passion especially when it grows greater than ours.

• Take ownership and be accountable

  We can rely on each member of the team to get their work done. When we say we'll do something - we get it done without anyone checking in on us. This way, we can establish a culture of trust and not micromanage each other. We are as strong as our weakest link and we aim to help one another to complete our tasks.

• Be Nice

  We’re a family here, be nice to each other. We follow radical candor to get things done, we are a no-passive-aggressive shop, truth is hard to swallow, doesn’t mean it has to be delivered with malice. Egos are left at home, kindness is how we support each other. We are always improving at this.

• Disagree and commit

  We can disagree and commit. Not all of our ideas will be implemented, and sometimes the group will decide to do something one of us disagrees with. Even if we disagree with the decision, we commit to getting it done. It's counterproductive to keep arguing and slow down implementation efforts; better to get it done quickly and see if it actually works instead of speculating otherwise.